LATESHIA THOMAS
Macon,GA
Summary
Experienced Quality Specialist with a 4 year track record of success in training. Adept at working with both groups and individuals to drive educational material home and make an impact. Advanced abilities in corporate training.
Overview
4
4
years of professional experience
Work History
Specialist - Training and Quality
CSL Plasma
Macon, GA
05.2018 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Gathered and organized supplementary material to support structured lessons.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Recruited and trained new members of guest service team.
- Handled over 30 daily clients, switching between classes flawlessly and maintaining positive attitude.
Education
High School Diploma -
Rutland High School
05.2009
Skills
- Group Discussion Facilitation
- Course Materials Development
- Procedure Manual Writing
- Team Exercises
- Training Video Production
- Survey Management
Additional Information
- Quality-oriented professional with 4+ years of experience and a proven knowledge of clinical services, customer service, and inventory control. Aiming to leverage my skills to successfully fill the Specialist - Training and Quality role at your company.
Timeline
Specialist - Training and Quality
CSL Plasma
05.2018 - Current
High School Diploma -
Rutland High School
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