LATIA BLACKWELL
Winston-Salem,NC
Summary
Tech-savvy and equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Office Administrator
Bionic Prosthetics & Orthotics
Winston-Salem, NC
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced customer satisfaction with timely and accurate payment processing.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Unit Secretary
Comprehensive Cancer Center, Atrium Health Wake Forest Baptist
Winston-Salem, NC
07.2019 - 09.2023
- Admitting new patients, transferring patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
Beauty Advisor/Cashier
Sally Beauty
Winston-Salem, NC
06.2018 - 09.2019
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Trained new staff in product knowledge and customer service protocols.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor Of Applied Science - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- EPIC and OPIE experience
- Insurance Authorizations
- Referral Verification
- Medical Terminology
- Good Telephone Etiquette
- Problem-Solving
- Organization and Time Management
- Excellent Verbal And Written Communication
- Attention to Detail
- Multitasking Abilities
- Clerical Support
- Analytical and Critical Thinking
- Active Listening
Certification
- Medical Unit Secretary Certification
- Coursea Google Project Management Certification
- CPR Certification
Timeline
Clinical Office Administrator
Bionic Prosthetics & Orthotics
09.2023 - Current
Medical Unit Secretary
Comprehensive Cancer Center, Atrium Health Wake Forest Baptist
07.2019 - 09.2023
Beauty Advisor/Cashier
Sally Beauty
06.2018 - 09.2019
Bachelor Of Applied Science - Computer Science
Southern New Hampshire University