Symone Dickerson
York,PA
Summary
Demonstrating strong analytical, communication, and teamwork skills, I have a proven ability to quickly adapt to new environments. Eagerness to contribute to team success and further develop professional skills drives me. I bring a positive attitude and commitment to continuous learning and growth. With hands-on experience in administration and a talent for navigating challenges, I am a dynamic individual. Known for strong problem-solving skills and proactive approach to new tasks. Adaptability, creativity, and a results-oriented mindset are my strengths. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Administrator
Hanger Clinic Prosthetics and Orthotics
Hershey, PA
06.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings and appointments for staff members and patients.
Patient Care Coordinator
Beacon Prosthetics and Orthotics
Raleigh, NC
09.2022 - 05.2023
- Assisted in the use of electronic medical records system to improve accuracy in patient documentation and billing processes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Nursing Secretary/Nursing Assistant
Wellspan Hospital
York, PA
11.2021 - 08.2022
- Collaborated with interdisciplinary teams to facilitate comprehensive and coordinated patient care plans.
- Ensured continuity of care by diligently updating electronic health records with pertinent information from each shift.
- Reduced clerical errors by implementing standardized filing systems for both physical and digital documents within the nursing unit.
- Expedited insurance verification process, enabling patients to receive timely authorization for necessary treatments or procedures.
- Streamlined administrative processes for increased efficiency in patient admissions, discharges, and transfers.
Fulfillment Associate
Amazon.com
Lewisberry, PA
08.2019 - 11.2021
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Pulled orders quickly to maintain demanding productivity goals.
Accountant Intern
Dover Area School District
Dover, PA
08.2014 - 06.2015
- Quickly and accurately processed payments, credits, and other transactions using company software applications.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Gained valuable experience in various accounting functions, including payroll processing, accounts receivable, and accounts payable management.
Education
Bachelors - Accounting/ Business Admin
University of Pittsburgh At Bradford
Bradford, PAAssociate in Business Management - Business
Harrisburg Area Community College
Harrisburg, PA01.2019
Skills
Administrative Support
Database entry
Document Management
Schedule and calendar management
Inbound phone call handling
Supply Inventory
Billing and coding
EPIC, Opie, NextGen expertise
ICD 10, CPT, HCPCS coding
Certification
- AED Certification, 01/01/22 to 01/31/24
- CPR Certification, 01/01/22 to 01/31/24
- BLS Certification, 01/01/22 to 01/31/24
Assessments
- Medical receptionist skills, Proficient, 08/01/22
- Managing physician schedules and maintaining accurate patient records, Proficient, 08/01/22
- Protecting patient privacy, Proficient, 12/01/23
- Medical billing, Proficient, 12/01/23
- Customer service, Proficient, 08/01/20
- Customer focus & orientation, Proficient, 06/01/22
- Administrative assistant/receptionist, Proficient, 09/01/22
Personal Information
Authorized To Work: US
Timeline
Office Administrator
Hanger Clinic Prosthetics and Orthotics
06.2023 - Current
Patient Care Coordinator
Beacon Prosthetics and Orthotics
09.2022 - 05.2023
Nursing Secretary/Nursing Assistant
Wellspan Hospital
11.2021 - 08.2022
Fulfillment Associate
Amazon.com
08.2019 - 11.2021
Accountant Intern
Dover Area School District
08.2014 - 06.2015
Bachelors - Accounting/ Business Admin
University of Pittsburgh At Bradford
Associate in Business Management - Business
Harrisburg Area Community College