Latia Crouch
Fort Myers,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier Associate
United States Postal Service, USPS
Fort Myers , FL
09.2023 - Current
- Sort and organize mail for efficient distribution.
- Communicate with customers to address inquiries and concerns.
- Process outgoing mail, including sorting, metering, labeling, and packaging.
- Follow up with customers after deliveries were made to verify satisfaction.
- Collect payments for postal services render and issue receipts as required.
- Enter change of address orders into computers to process forwarding address stickers.
- Collect outgoing mail from homes and businesses to deliver to post office for processing.
School Bus Driver/School Bus Attendant
Lee County School District
Lehigh Acres, FL
07.2015 - 10.2023
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Reported accidents and completed required reports.
- Performed routine bus maintenance and cleaning for ideal conditions.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted passengers in evacuation of bus in case of emergency.
- Operated motorized ramps and lifts to assist special needs students.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
- Drove multi-passenger vehicles to transport students between neighborhoods, schools, and school activities.
- Acquired and maintained certification in basic first aid and CPR.
Cashier
BJ's Wholesale
Cape Coral, FL
08.2013 - 09.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
Customer Service Representative
Deerfield Auto Tag Agency
Deerfield Beach, Florida
07.2010 - 01.2014
- Assisted customers with vehicle registration and title transfer processes.
- Answered inquiries about services and provided accurate information promptly.
- Processed payments and maintained financial records efficiently.
- Managed paperwork for vehicle transactions to ensure accuracy and completeness.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained a clean and organized workspace for optimal customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL05.2005
Skills
- Customer service
- Reliability and responsibility
- Honesty and dependability
- Problem solving skills
- Payment processing efficiency
- Task prioritization
- Credits and refunds management
- Cooperative attitude
- Cleaning and sanitizing practices
- Adaptability to change
- Time management skills
- Multitasking ability
- Effective communication skills
- Attentive listener
Timeline
Rural Mail Carrier Associate
United States Postal Service, USPS
09.2023 - Current
School Bus Driver/School Bus Attendant
Lee County School District
07.2015 - 10.2023
Cashier
BJ's Wholesale
08.2013 - 09.2014
Customer Service Representative
Deerfield Auto Tag Agency
07.2010 - 01.2014
High School Diploma -
Deerfield Beach High School