Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

LATIA GOODMAN

Jacksonville

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Enrollment Specialist

Nsight
Miami
04.2025 - Current
  • Provided guidance on enrollment procedures and requirements.
  • Collaborated with departments to enhance enrollment strategies.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

Technical Support Representative

ADT Security Services, Inc.
Jacksonville
02.2020 - Current
  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database and web site
  • Provide introductory on-line & classroom training for company products
  • Resolve technical issues in a timely manner using available resources within the company
  • IT Technical Support requirements

Member Service Representative

Navy Federal Credit Union
Atlantic Beach
08.2019 - 01.2020
  • Proficient in MS Office
  • Executed customer transactions, including deposits, withdrawals, money
  • Detail-oriented orders and checks
  • Employee supervision and motivation
  • Completed special procedures for customers such as ordering new
  • Store operations oversight checks, stopping payments or investigating identity theft
  • Outstanding communication skills
  • Recommended specific products and services in alignment with
  • Risk management individual needs, requirements, and specifications
  • Retail inventory management
  • Continuously surpassed customer service standards while ensuring
  • Team-oriented compliance with call volume objectives
  • Sales professional
  • Completed training and worked effectively under high-pressure client
  • Program implementation services environments
  • Process improvements
  • Evaluated customer information to explore issues, develop potential
  • Staff training and development solutions and maintain high-quality service
  • Product Knowledge

Store Manager

Cross-Selling
Jacksonville
12.2005 - 07.2019
  • Account management
  • Customer and client relations
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Processed shipments and maintained stock shelf organization
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Met budget targets by controlling expenses and eliminating wasteful behaviors
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
  • Updated store pricing, signage and merchandising based on current promotions
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy

Education

GED - General education

Florida State College at Jacksonville
Jacksonville, Florida, United States
07.2025

Associate of Arts - Nursing

Bethune Cookman University
Daytona Beach, Florida, United States
07.2025

Skills

  • Business growth
  • Customer service
  • Technical support
  • Patient care

Awards

Routinely helped as many as 50 customers each day in a high-volume retail outlet., Consistently exceeded daily sales targets with an average of 100% in sales each day., Received 10 "exceeds expectations" ratings on performance reviews., Named "Associate of the Quarter" for exceeding all customer service goals.

Timeline

Enrollment Specialist

Nsight
04.2025 - Current

Technical Support Representative

ADT Security Services, Inc.
02.2020 - Current

Member Service Representative

Navy Federal Credit Union
08.2019 - 01.2020

Store Manager

Cross-Selling
12.2005 - 07.2019

GED - General education

Florida State College at Jacksonville

Associate of Arts - Nursing

Bethune Cookman University

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