Hi, I’m
Latia Johnson
Washington,DC
Summary
Proven professional with a history at MGM Resorts and National Casino, adept in money handling and customer service excellence. Demonstrated ability to manage high-stress situations with composure, enhancing guest satisfaction and adherence to gaming regulations. Showcases reliability with a keen observation skill, ensuring operational integrity and safety.
Overview
10
years of professional experience
3
Certification
Work History
MGM Resorts and National Cassino
Table Games Dealer
08.2021 - 01.2023
Job overview
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
The Horning Brothers
Front Desk Administrator
08.2014 - 10.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
George Washington University Hospital
Security Officer
08.2012 - 08.2014
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Virginia Union UniversityRichmond, VA
from Biology
Hd Woodson Sr.High SchoolWashington, DC
Diploma from Marine Biology
06.1999
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Understanding of gaming regulations
- Memory retention
- Patience and composure
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.
- Managed inventory and office budgeting for supplies for busy office of Number employees.
Certification
- Certified Table Games Dealer, Mgm National Casino- 2021-Now
- Certified Photography, Sears/CMI - 2005-Now
- PT - Phlebotomy Technician Certified
Timeline
Table Games Dealer
MGM Resorts and National Cassino
08.2021 - 01.2023
Front Desk Administrator
The Horning Brothers
08.2014 - 10.2020
Security Officer
George Washington University Hospital
08.2012 - 08.2014
Virginia Union University
from Biology
Hd Woodson Sr.High School
Diploma from Marine Biology
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