Latia Strong
St. Petersburg,FL
Summary
Detail-oriented Administrative Professional with strong experience in data entry, workflow coordination, and customer-focused support within fast-paced environments. Proven leader with a background in supervising teams, maintaining confidential records, improving processes, and ensuring accuracy across high-volume administrative tasks. Highly organized, adaptable, and trusted to handle sensitive information with professionalism and discretion.
Overview
11
11
years of professional experience
Work History
Intake Specialist Supervisor
Spielberger Law Group
01.2023 - Current
- Oversee daily administrative operations for a high-volume legal intake department, managing documentation, data entry, and workflow coordination.
- Supervise, train, and support a team of intake specialists, ensuring quality standards, productivity goals, and customer service expectations are met.
- Perform detailed data entry and auditing within CRM and case management systems to maintain accurate, compliant client records.
- Coordinate communication between departments to ensure cases move efficiently through internal pipelines.
- Identify workflow inefficiencies and implement process improvements that increased productivity and reduced turnover.
- Handle sensitive and confidential client information with discretion while assisting individuals during high-stress situations.
- Regularly recognized with performance bonuses for leadership effectiveness and operational results.
Intake Specialist Supervisor
Spielberger Law Group
01.2023 - Current
- Oversee daily administrative operations for a high-volume legal intake department, managing documentation, data entry, and workflow coordination.
- Supervise, train, and support a team of intake specialists, ensuring quality standards, productivity goals, and customer service expectations are met.
- Perform detailed data entry and auditing within CRM and case management systems to maintain accurate, compliant client records.
- Coordinate communication between departments to ensure cases move efficiently through internal pipelines.
- Identify workflow inefficiencies and implement process improvements that increased productivity and reduced turnover.
- Handle sensitive and confidential client information with discretion while assisting individuals during high-stress situations.
- Regularly recognized with performance bonuses for leadership effectiveness and operational results.
Healthcare Customer Service Representative
Maximus Call Center
06.2022 - 01.2023
- Managed high-volume inbound calls while accurately entering, updating, and verifying healthcare and billing data.
- Maintained detailed records across multiple systems while adhering to strict confidentiality and compliance standards.
- Resolved customer inquiries efficiently by navigating databases, documenting interactions, and following established procedures.
- Demonstrated strong multitasking, time management, and attention to detail in a fast-paced environment.
Healthcare Customer Service Representative
Maximus Call Center
06.2022 - 01.2023
- Managed high-volume inbound calls while accurately entering, updating, and verifying healthcare and billing data.
- Maintained detailed records across multiple systems while adhering to strict confidentiality and compliance standards.
- Resolved customer inquiries efficiently by navigating databases, documenting interactions, and following established procedures.
- Demonstrated strong multitasking, time management, and attention to detail in a fast-paced environment.
Studio Lead / Sales Representative
Cady Studios
07.2020 - 04.2022
- Managed daily administrative operations including scheduling, client records, payment processing, and workflow coordination.
- Led studio operations independently while supporting team members and ensuring smooth daily execution.
- Maintained accurate customer data and documentation while meeting sales and service goals.
- Delivered high-level customer service through clear communication, problem-solving, and relationship management.
Barista
Starbucks
04.2019 - 01.2020
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Trained new baristas on product preparation and customer interaction best practices.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to enhance workflow during peak hours, improving service speed.
- Assisted in developing promotional displays to drive sales of seasonal products and offerings.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through proactive communication.
- Maintained a clean and organized workspace for optimal productivity and safety.
Guest Service Representative
Adventure Island
01.2017 - 10.2017
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Managed reservation systems, ensuring accuracy in bookings and customer information.
- Collaborated with team to enhance service delivery during peak periods.
- Developed strategies to improve guest satisfaction based on feedback analysis.
- Streamlined check-in/check-out processes, reducing wait times for guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Shift Lead
Coldstone Creamy
12.2015 - 07.2016
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, resulting in improved productivity across shifts.
- Coordinated staff scheduling to optimize coverage during peak hours and maintain service levels.
- Monitored inventory levels, implementing reorder strategies to minimize shortages and excess stock.
- Resolved customer inquiries and complaints, fostering positive relationships and enhancing satisfaction rates.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Retail Sales Associate
Kohls Corp
07.2015 - 10.2015
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Implemented visual merchandising strategies, optimizing product displays for increased visibility and appeal.
- Assisted in executing promotional campaigns, driving foot traffic and boosting sales during peak periods.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Team Member
Menchie's Frozen Yogurt
06.2015 - 10.2015
- Provided exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
- Maintained cleanliness and organization of work areas, adhering to health and safety standards.
- Assisted in inventory management, restocking supplies to ensure product availability for customers.
Education
Coursework Completed - undefined
Pasco Hernando State College
Diploma - undefined
Spoto High School
Skills
- Administrative Support
- Data Entry & Record Management
- Workflow & Process Improvement
- Leadership & Team Supervision
- Customer Service Excellence
- CRM & Case Management Systems
- Microsoft Office Suite
- Google Workspace
- Confidential Information Handling
- Multitasking & Prioritization
- Strong Written & Verbal Communication
Timeline
Intake Specialist Supervisor
Spielberger Law Group
01.2023 - Current
Intake Specialist Supervisor
Spielberger Law Group
01.2023 - Current
Healthcare Customer Service Representative
Maximus Call Center
06.2022 - 01.2023
Healthcare Customer Service Representative
Maximus Call Center
06.2022 - 01.2023
Studio Lead / Sales Representative
Cady Studios
07.2020 - 04.2022
Barista
Starbucks
04.2019 - 01.2020
Guest Service Representative
Adventure Island
01.2017 - 10.2017
Shift Lead
Coldstone Creamy
12.2015 - 07.2016
Retail Sales Associate
Kohls Corp
07.2015 - 10.2015
Team Member
Menchie's Frozen Yogurt
06.2015 - 10.2015
Coursework Completed - undefined
Pasco Hernando State College
Diploma - undefined
Spoto High School