LaTiana Washington
Shreveport,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Platinum Lounge
Shreveport, LA
07.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
Tow Masters
Bossier City, LA
02.2024 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Process Associate
WE Logistics
Shreveport, LA
09.2021 - 07.2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
Assembly Line Worker
Automanns Warehouse
Dallas, TX
02.2021 - 05.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Food Service
Target
Bossier City, LA
03.2020 - 01.2021
- Managed food service, food production, sanitation and staff supervision.
- Demonstrated adaptability and resilience by successfully completing rotations in various dietetic practice areas, such as clinical nutrition, food service management, community nutrition, and more.
- Monitored compliance with local, state, and federal regulations pertaining to food service operations vigilantly, maintaining a spotless record during inspections.
- Defined and developed clear expectations to achieve highest standards of retail food service execution.
Representative
GDiT
Bossier City, LA
04.2019 - 02.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Cashier
Family Dollar
Shreveport, LA
10.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Representative
Conns Home Plus
04.2018 - 10.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Manager
Charlotte Rousse
Shreveport, LA
08.2017 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Captain Shreve
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative
Platinum Lounge
07.2024 - 12.2024
Dispatcher
Tow Masters
02.2024 - 03.2024
Process Associate
WE Logistics
09.2021 - 07.2023
Assembly Line Worker
Automanns Warehouse
02.2021 - 05.2021
Food Service
Target
03.2020 - 01.2021
Representative
GDiT
04.2019 - 02.2020
Cashier
Family Dollar
10.2018 - 02.2019
Sales Representative
Conns Home Plus
04.2018 - 10.2018
Manager
Charlotte Rousse
08.2017 - 03.2018
Captain Shreve