Latice Word
Wilmington ,DE
Summary
Forward-thinking professional offering more than 10 years of experience in the Hospitality Field. Which I started at Acelero Learning as a Custodian. Where I reside in the department for 5 years. Before switching to Food Service. (ServSafe Certified) High- performing individual with solid background, Where I eventually obtained a Business license for Commercial and Residential Cleaning. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven with a PASSION for the Hospitality Field.
Overview
12
12
years of professional experience
Work History
Head Cook
Acelero Learning
03.2015 - Current
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Trained kitchen staff to perform various preparation tasks under pressure.
Housekeeping Room Attendant
Sheraton Hotel
02.2012 - 03.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Dinning Room Server
The Watermark At Logan Square
07.2011 - 09.2014
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Education
Certification - Housekeeping Management
Philadelphia OIC
Philadelphia, PA07.2007
High School Diploma -
Benjamin Franklin High School
Philadelphia, PA06.2006
Skills
- Kitchen Staff Management
- Environmental services
- Organization and Prioritization
- Serving
- Hospital Experience
Timeline
Head Cook
Acelero Learning
03.2015 - Current
Housekeeping Room Attendant
Sheraton Hotel
02.2012 - 03.2015
Dinning Room Server
The Watermark At Logan Square
07.2011 - 09.2014
Certification - Housekeeping Management
Philadelphia OIC
High School Diploma -
Benjamin Franklin High School
Similar Profiles
Tiana Johnson-HuntTiana Johnson-Hunt
Pre-K Teacher at Acelero LearningPre-K Teacher at Acelero Learning
Beth KilimannBeth Kilimann
Administrative Assistant and Trainer at Acelero LearningAdministrative Assistant and Trainer at Acelero Learning
Danielle DallaraDanielle Dallara
Head Start Teacher at Acelero LearningHead Start Teacher at Acelero Learning
Ladarius DixonLadarius Dixon
HR Administrator at Acelero LearningHR Administrator at Acelero Learning
Salman GillSalman Gill
Machine Operator at Westlake ChemicalMachine Operator at Westlake Chemical