Laticia Munn
Jonesboro,AR
Summary
Certified nursing assistant offering several years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CNA
Elite Senior Care
Jonesboro
12.2022 - Current
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents in preparing for activities and social programs.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Residential Operations Manager
Jonesboro Human Development Center
Jonesboro
07.2022 - Current
- Created detailed reports on the performance of individual departments within operations.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Participated in educational programs designed to improve knowledge of health care practices.
- Documented patient care services by charting in designated areas.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Reported changes in patient conditions to registered nurse or physician.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents in preparing for activities and social programs.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Online Grocery Shopper
Walmart
Jonesboro
11.2021 - 03.2022
- Using online shopping application to complete customer shopping list, check out items, deliver items to customers, organizing products/items, following safety rules, maintain in-stock items, providing great customer service and other assigned duties.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
Assistant Manager/Cashier
Kum & Go
Jonesboro
03.2016 - 10.2021
- Checking out customers, providing customer service, maintaining the store, stocking shelves, training new employees, and other assigned duties.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
ASU Newport Technical College
12.2021
Jonesboro High School
05.2016
Skills
- Patient Care
- Preparing meals
- Toileting assistance
- Compassionate communication
- Maintaining confidentiality
- Feeding Assistance
- Vital signs monitoring
Certification
CPR – First Aid
References
Available Upon Request
Timeline
CNA
Elite Senior Care
12.2022 - Current
Residential Operations Manager
Jonesboro Human Development Center
07.2022 - Current
Online Grocery Shopper
Walmart
11.2021 - 03.2022
Assistant Manager/Cashier
Kum & Go
03.2016 - 10.2021
ASU Newport Technical College
Jonesboro High School