Summary
Overview
Work History
Education
Skills
Timeline
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Laticia Pecorino

Lithia Springs,GA

Summary

Organized and dependable candidate with a strong student mentality bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Freelance Writer

Non-Profit Personnel Network
  • Utilized live chat, e-mail correspondence, telephone, and Google applications to effectively communicate with and provide excellent service to team and clients
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content for clients.
  • Completed thorough research into assigned topics.
  • Wrote and edited high-quality content under deadline pressure with exciting, captivating, and authentic approach.
  • Managed competing deadlines with efficiency.
  • Edited and proofread drafts of articles and other documents.

Business Owner & Operator

Moonaffy LLC
05.2023 - Current
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all equipment functional and well-organized to promote business performance.

Package Handler

United Parcel Service, UPS
01.2019 - 05.2023
  • Followed safety regulations to maintain safe work environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Helped train new employees in safe practices and warehouse procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.

Shift Manager

Krystal
07.2016 - 05.2017
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure, in escalated customer service scenarios, and during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Shift Manager

Arby's Restaurant Group
06.2015 - 07.2016
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow, improve customer experience, and support operations.
  • Exercised composure under pressure, in escalated customer service scenarios, and during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Crew Member

The Wendy's Company
05.2012 - 07.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.

Education

Some College (No Degree) - Criminal Justice Technology

Chattahoochee Technical College
Marietta, GA

Skills

  • Exemplary Customer Service
  • Customer Retention
  • Attention to Detail
  • Problem Solving
  • Research
  • Multitasking
  • Time Management
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Data Entry - Typing Proficiency 100 wpm
  • Live Chat & Email Correspondence
  • Microsoft and Google Applications

Timeline

Business Owner & Operator

Moonaffy LLC
05.2023 - Current

Package Handler

United Parcel Service, UPS
01.2019 - 05.2023

Shift Manager

Krystal
07.2016 - 05.2017

Shift Manager

Arby's Restaurant Group
06.2015 - 07.2016

Crew Member

The Wendy's Company
05.2012 - 07.2016

Freelance Writer

Non-Profit Personnel Network

Some College (No Degree) - Criminal Justice Technology

Chattahoochee Technical College

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