LATIFA BRUESSARD
Chicago,IL
Summary
Accomplished Administrative, Quality Assurance, and Client Services Professional with a rich 12-year background in corporate data processing, insurance survey coding, and remote data auditing, combined with extensive experience in high-volume educational logistics. Currently expanding healthcare expertise through ongoing Medical Coding Specialist training. Seeking a Dental Front Desk / Patient Coordinator position with Family Dental Care to leverage advanced multi-line phone experience, exceptional patient de-escalation skills, and meticulous billing accuracy.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Special Education Paraprofessional
Southern Middle School
Lexington, KY
01.2022 - 01.2023
- Collected and recorded daily metrics and progress data with high attention to detail to verify compliance with strict institutional standards.
- Coordinated daily student logistics, tracking movements across extracurricular schedules and meal times in a high-volume environment.
Teacher's Assistant
Hilda Walker Intermediate School
Tinley Park, IL
01.2022 - 01.2022
- Documented operational progress metrics and guided daily schedule compliance for students requiring specialized attention.
- Maintained strict workspace standards, ensuring a completely organized, clean, and clinical environment for safe daily operations.
Teacher's Assistant
UCAN Academy South
Chicago, IL
01.2019 - 01.2021
- Supported administrative workflows, managed parent communications, recorded daily attendance, and coordinated parent-teacher conference schedules.
- Maintained accurate student records and electronic tracking logs in Infinite Campus while following compliance and privacy requirements.
- Calmed high-stress situations using behavior management and crisis intervention techniques to reduce student and parent anxiety.
- Worked daily with social workers, teachers, and coordinators to support and meet structured IEP goals.
Quality Assurance & Data Operations Specialist
ERC (Enhanced Recovery Company) — Formerly Telesight Inc.
Chicago, IL
01.2007 - 01.2019
- Quality Assurance Coordinator (2013 – 2019) | Remote: Selected to work fully remotely based on high performance and organizational trust. Managed data initiatives, audited complex Hartford Insurance satisfaction data, and executed hourly imports/exports directly to the client portal.
- Survey Coding Specialist (2009 – 2013): Promoted to analyze, edit, and apply precise coding procedures to raw survey data across multiple concurrent projects to eliminate processing errors.
- Call Center / Market Research Representative (2007 – 2009): Operated high-volume phone lines conducting customer satisfaction surveys while maintaining an articulate, professional, and friendly phone presence under tight deadlines.
Education
Certificate - Medical Coding Specialist
Moraine Valley Community College
Palos Hills, IL10-2026
High School Diploma -
Benjamin E. Mays Academy
Chicago, ILSkills
- High-Volume Front Office Logistics
- Data Processing, Quality Control & Auditing
- Professional Phone Presence & Active Listening
- Patient Care, Empathy & De-escalation
- Schedule Coordination & Multi-Tasking
- Strict System Compliance & Record Keeping
Certification
State Approved Paraprofessional License – Illinois State Board of Education (ISBE)
Timeline
Special Education Paraprofessional
Southern Middle School
01.2022 - 01.2023
Teacher's Assistant
Hilda Walker Intermediate School
01.2022 - 01.2022
Teacher's Assistant
UCAN Academy South
01.2019 - 01.2021
Quality Assurance & Data Operations Specialist
ERC (Enhanced Recovery Company) — Formerly Telesight Inc.
01.2007 - 01.2019
Certificate - Medical Coding Specialist
Moraine Valley Community College
High School Diploma -
Benjamin E. Mays Academy