Latifah Brinson
Jacksonville,Florida
Summary
Dynamic and reliable driver with a clean driving record and exceptional customer service skills, honed at Lyft. Proven ability to optimize routes using GPS technology, ensuring timely passenger transport. Recognized for fostering strong relationships with clients, enhancing satisfaction, and maintaining high safety standards throughout all operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Lyft
Jacksonville Florida
02.2022 - Current
- Navigated city streets efficiently, ensuring timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and service checks.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Adapted to traffic conditions and route changes to optimize travel time for passengers.
- Utilized GPS technology to enhance navigation accuracy and improve operational efficiency.
- Demonstrated safety protocols consistently, ensuring secure transportation for all passengers.
- Fostered positive interactions with riders, leading to high satisfaction ratings and repeat business.
- Collaborated with team members to share best practices for improving ride quality and performance.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Room Inspector
Margaritaville Beach Hotel
Jacksonville Beach, FL
01.2019 - 02.2022
- Conducted thorough inspections of guest rooms to ensure cleanliness and adherence to quality standards.
- Evaluated maintenance issues and coordinated with staff for timely resolutions to enhance guest satisfaction.
- Implemented checklists for room readiness, ensuring consistent quality across all inspections.
- Trained new team members on inspection protocols and best practices for maintaining hotel standards.
- Monitored inventory levels of cleaning supplies and reported shortages to management for replenishment.
- Collaborated with housekeeping staff to address feedback from guests regarding room conditions promptly.
- Assisted in developing training materials focused on effective cleaning techniques and safety compliance.
- Identified opportunities for process improvements, contributing to increased efficiency in room turnover times.
- Collaborated with various team members to meet guests' requests.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
- Communicated effectively with front desk personnel regarding room availability and readiness status updates.
- Contributed to increased occupancy rates by consistently providing well-maintained rooms for guests.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
Server
Cracker Barrell Old Country Store
Jacksonville Florida
03.2017 - 01.2019
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely and accurate food preparation.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed cash register operations, processed payments, and balanced cash drawers accurately.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed rapport with regular customers to foster loyalty and repeat business.
- Implemented suggestions for improving workflow efficiency during peak service hours.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Terry Parker High School
Jacksonville Florida 06.2000
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Safe driving practices
Punctual and reliable
City and non-city driving
Flexible schedule
Punctuality
GPS and route planning
Loading and unloading
Defensive driving
Safety protocols
Safety management
Driving in adverse conditions
Navigational systems and GPS
Transportation
Vehicle maintenance
Passenger transportation
Relationship building
Accident prevention
Basic vehicle repairs
Fuel efficiency
Passenger assistance
Accomplishments
- Supervised team of 12 staff members.
- Achieved Result through effectively helping with Task.
Certification
Employee of month May 2017Cracker Barrel
Food safety certification March 2018 Cracker Barrel
Timeline
Driver
Lyft
02.2022 - Current
Room Inspector
Margaritaville Beach Hotel
01.2019 - 02.2022
Server
Cracker Barrell Old Country Store
03.2017 - 01.2019
High School Diploma -
Terry Parker High School