LATIFAH COOLEY
Suwanee,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Server
Waffle House
01.2013 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Burlington
08.2017 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Care Representative
Chime Solutions
05.2020 - 11.2023
- Provided efficient and courteous service to customers at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Participated in ongoing training to enhance own job skills and knowledge
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Communicated with clients regarding account services, statements, and balances.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
James Madison
Norcross, GASkills
- Issue and Complaint Resolution
- Order and Refund Processing
- Calm and Professional Under Pressure
- Call Transfers
- Customer Service and Assistance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Documentation
- Retail store support
- POS systems expert
Careerobjective - Positions
- Customer Service Representative, Chime Solutions, Morrow, GA
- Sales Associate, Burlington coat factory, Lawrenceville, GA
- Personal Assistant To The Owner, Richardson's Construction, Atlanta, GA
Contact - Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Timeline
Customer Care Representative
Chime Solutions
05.2020 - 11.2023
Retail Sales Associate
Burlington
08.2017 - 03.2020
Server
Waffle House
01.2013 - 06.2017
High School Diploma -
James Madison