Latifah Marriott
Fort Lauderdale
Summary
Results-driven professional with expertise in inventory management, food safety standards, and team leadership. Proven track record in enhancing workflow coordination and ensuring customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Lead
McDonald's Restaurant
Fort Lauderdale
04.2023 - Current
- Supervised daily operations to enhance service quality and maintain high customer satisfaction.
- Trained and mentored team members on food safety and quality standards.
- Managed inventory levels to ensure optimal stock for uninterrupted restaurant operations.
- Conducted regular quality checks on food preparation and presentation.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Coordinated with departments to streamline workflow and improve overall organizational efficiency.
Customer Service Representative
Apple
Fort Lauderdale
01.2019 - 06.2022
- Answered customer inquiries and provided accurate information about products and services, supporting informed purchasing decisions.
- Resolved customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Managed customer accounts and processed orders using Apple's internal systems.
- Maintained accurate records of customer interactions, ensuring compliance with company protocols and facilitating seamless follow-up.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FL05-2016
Skills
- Inventory management
- Food safety standards
- Quality control
- Staff training
- Workflow coordination
- Team leadership
- Client relationship management
- Critical thinking
- Conflict resolution
- Effective communication
Certification
- Office Management
Timeline
Department Lead
McDonald's Restaurant
04.2023 - Current
Customer Service Representative
Apple
01.2019 - 06.2022
High School Diploma -
Dillard High School