Latifah Smalls
Charleston,SC
Summary
Detail-oriented professional skilled in active listening and customer service. Experienced in managing cleaning supplies, responding promptly to guest requests, and fostering effective communication with team members to enhance overall guest satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Room Attendant
Avid
03.2021 - Current
- Implemented time-saving techniques to enhance room turnaround efficiency.
- Managed inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Responded promptly to guest requests, enhancing overall satisfaction with services provided.
- Developed and maintained effective communication with front desk staff regarding room status updates.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Maintained cleanliness and sanitation standards in guest rooms and public areas.
Customer Service Representative
Pearl Interactive Network
02.2018 - 03.2021
- Provided exceptional customer support through effective communication and problem-solving skills.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Escalated complex issues to appropriate departments, ensuring timely resolutions for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored call performance metrics to identify areas for personal and team improvement.
Education
High School Diploma -
West Ashley High School
05-2011
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Product knowledge
- De-escalation techniques
- Quality control
- Technical support
Timeline
Housekeeping Room Attendant
Avid
03.2021 - Current
Customer Service Representative
Pearl Interactive Network
02.2018 - 03.2021
High School Diploma -
West Ashley High School