Latifat Abegunde
Arlington,Texas
Summary
Proactive and bilingual Credit Analyst well-versed in developing credit risk models. Looking to bring a successful background in account management and credit research to increase a company's services and market share. Trained Credit Analyst with the capability to develop methodologies that predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Caregiver
CareLinx
Arlington, TX
12.2020 - Current
- Contributed to case reviews of client status and progress.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Maintained detailed records of services performed on clients.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to doctors' appointments and social outings.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
Calab Inc.
Arlington, TX
12.2019 - Current
- Contributed to case reviews of client status and progress.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Built strong and trusting rapport with clients and loved ones.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Caregiver
Caretrends Health Service
Arlington Heights, IL
08.2022 - 01.2023
- Monitored health and well-being of clients and reported significant health changes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed care plan and directions to administer medications.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Consulted with client care team to continually update care plans.
- Followed safe lifting and transferring techniques to transport residents.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
COVID-19 Swabber
Nomi Health
Arlington, TX
09.2021 - 12.2022
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Combined reagents with samples following standardized experimental processes.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Supervised or instructed new technicians on laboratory protocols.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Consulted with pathologist for diagnosis upon discovery of abnormal cells.
- Followed laboratory guidelines for handling biological specimens.
- Documented data in designated system to present to client upon request.
- Cleaned and calibrated laboratory equipment.
Customer Service Representative
Tabitha Clothing
Arlington, TX
10.2020 - 04.2022
- Improved customer service wait times to mitigate complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Sackville Training
Arlington, TX
07.2019 - 08.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Account Manager
Enyol Ventures Limited
Ibadan, Oyo
01.2012 - 04.2019
- Identified customer needs by asking questions and advising on best solutions.
- Posed as models for advertising, artistic creation and display of goods.
- Greeted and assisted customers to foster positive experiences.
- Sourced new opportunities to introduce products and services to potential customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Assisted in developing pricing models based on competitor analysis.
- Built and maintained productive relationships with customers and internal partners.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Created comprehensive reports on account performance and presented them to senior management.
- Replenished and arranged items to maintain appearance.
- Collaborated with marketing team to develop promotional materials for clients.
Account Officer
Bovea Ventures Limited
Ibadan, Oyo
01.2009 - 12.2011
- Maintained detailed records of all transactions processed by department personnel.
- Assisted in developing new processes to improve efficiency within the accounting department.
- Matched orders with invoices and recorded required information.
- Performed financial calculations for amounts due, interest charges and balances.
- Monitored account activities to ensure compliance with internal policies and external regulations.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Responded to inquiries from internal departments regarding account status or billing issues.
- Negotiated contracts and closed agreements to maximize profits.
Education
Diploma - Billing And Coding
Ashworth College
Atlanta07.2021
Diploma - Accounting
The Polythechnic of Ibadan
Ibadan07.1999
High School Diploma -
Osegere/Olukeye Community High School
Ibadan07.1996
Skills
- Oral and Written Communications
- Proficient in Accounting
- Credit Analysis
- Judgmental Lending
- Information Verification
- Banking Regulations
- Basic Math
- Active Listening
- Planning & Organizing
- Good Work Ethic
- Critical Thinking
- Friendly, Positive Attitude
- Organizational Skills
- Customer Service
- Flexible Schedule
- People Skills
- Team Management
- Training & Development
Timeline
Caregiver
Caretrends Health Service
08.2022 - 01.2023
COVID-19 Swabber
Nomi Health
09.2021 - 12.2022
Caregiver
CareLinx
12.2020 - Current
Customer Service Representative
Tabitha Clothing
10.2020 - 04.2022
Caregiver
Calab Inc.
12.2019 - Current
Customer Service Representative
Sackville Training
07.2019 - 08.2020
Account Manager
Enyol Ventures Limited
01.2012 - 04.2019
Account Officer
Bovea Ventures Limited
01.2009 - 12.2011
Diploma - Billing And Coding
Ashworth College
Diploma - Accounting
The Polythechnic of Ibadan
High School Diploma -
Osegere/Olukeye Community High School