Detail-oriented professional with strong time management and organizational skills, ready to contribute to team success in dynamic environments. Proven ability to streamline processes and enhance productivity.
Overview
4
4
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Orland Park/Mokena
09.2021 - 05.2025
Assisted team in daily operations, ensuring adherence to safety protocols and operational standards.
Supported training of new staff on equipment usage and workplace procedures for efficient workflow.
Monitored inventory levels, facilitating timely restocking of supplies to maintain operational efficiency.
Collaborated with management to implement process improvements, enhancing overall team productivity.
Participated in shift scheduling, optimizing labor distribution for peak service hours and customer satisfaction.
Maintained cleanliness and organization of the work area, promoting a safe environment for staff and customers.
Communicated effectively with team members to resolve issues and streamline daily tasks.
Shift Leader
Coldstone Creamy
Orland Park
08.2023 - 01.2024
Engaged with customers to address inquiries, fostering positive interactions and service experiences.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient processes.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.