Sarah N. Coleman
Des Moines,IA
Summary
I am a Legal Secretary skilled in performing legal research and providing astonishing customer service. Exceptional ability to work under pressure with a high level of focus and experience to provide top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies, and project resources. Clear communicator and self-motivated worker with a decisive nature necessary to manage independent work.
Overview
2
2
years of professional experience
Work History
Cook Shift Leader
Centerplate/Principal Park Iowa Cubs Stadium
03.2023 - 09.2023
- Cooked, prep cooked, Betfred VIP, Bud Club VIP, Base 4 VIP, and Supervisor VIP specialty requested orders
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity, Following strict standards for food handling and safety, minimizing risks to customers
- Managed temperature records and outdated food discard records, prioritized and re-prioritized kitchen tasks based on fluctuating demands, inspected freezer and refrigerator daily to check and maintain proper temperatures, kitchen budget for supplies, and labor hours, consistently meeting targets.
- Collaborated with staff members to prepare catering and menu-selected specialties for large picnic banquets, special events, concessions, and business requests.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows. Identified inefficiencies leading to improved productivity. utilizing sanitary, organizational, planning, record keeping and interpersonal skills.
Tier 2 Customer Service Representative
US Tech Solutions/John Deere
02.2022 - 06.2022
- The Enterprise Contact Center team provided front-line technical support information solutions to customers on product-related inquiries, issues, and concerns to optimize customer satisfaction and retention
- Managed high levels of calls and email concerns and responded to technical support needs via multiple channels (telephone, email, and chat) while effectively documenting support interactions for future reference.
- Researched product recalls, and pips, and manufactured default code solutions to technical problems, and resolution tactics to assist customers in identifying issues and explained solutions to address concerns of functionality.
- Collaborated with dealership territory managers and operators to locate replacement components and resolve advanced problems. Common calls & emails included: General product questions such as research availability, compatibility, and or parts look-up for Ag, Residential, Commercial, golf product
- Maintained case by case, warranty registration, extended warranty coverage, Out of warranty assistance, Parts, recalls, publications lookups, and Loyalty Rewards programs per customer concern
CSR - Customer Service Representative
Apidel Technologies/Department Of Education
07.2021 - 10.2021
- Researched, tracked, and updated public school district service software with parental/ student information for over 2,500 approved or denied 2021 P-EBT pandemic benefits per household for various families of the Des Moines Public School District
- Collaborated with the Des Moines School Board Office and Department of Human Service(DHS) creating Excel spreadsheets for missing parental/student addresses and contact information needing to be updated within the school system
- Created Excel spreadsheets for finalized follow-up, incoming and outgoing interactions, documenting all call outcomes, and voicemail interactions per parent/student household
- Researched parental denial concerns working with the Department of Human Service (DHS) and School Districts across Des Moines
- Alphabetically organized and refiled all refurbished public school district food program records and confidential developed food service plans of Des Moines Public Schools.
Education
Liberals Arts -
Des Moines Area Community College
Des Moines, IACertified Introduction to Computers -
Iowa Comprehensive Human Services
Des Moines, IALegal Secretary Certification - Legal Studies
Change Course School/Penn Foster Career School
Scranton, PA12.2023
Certified Captivating Career Management - Consumer Relations
Project of Iowa
Des Moines, IA08.2017
NCRC Testing - Gold
Evelyn K. Davis Center
Des Moines, IA06.2017
Certified Nurse Aide -
Denison Job Corps
Denison, IA08.2012
High School Or Equivalent - GED
Des Moines Area Community College
Ankeny, IA02.2012
Skills
- Typing Speed 40 WPM
- Proficient in Microsoft Excel
- Microsoft Processing
- Office 365 Suite
- Office Setting
- Call Center
- Home Base
- Customer Service
- Case Management
- Administrative Support
- Litigation Support
- Legal Research
- Team management
- Crew member
- Team lead
- Communication
- Organization
- Problem-solving
- Complaint Resolution
- Interpersonal skills
- Attention to detail
- Document Proofreading
- Efficient Multi-Tasker
- Schedule Maintenance
- Recordkeeping Strengths
- Paperwork Processing
- Legal Coding
- Data Collection
- Document Filing
- Spreadsheets
- Report Generation
- Organizational
- Data entry
- Research
- Civil Law
- Legal Terminology
- Medical Terminology Knowledge
- Cook/Prep cook
Timeline
Cook Shift Leader
Centerplate/Principal Park Iowa Cubs Stadium
03.2023 - 09.2023
Tier 2 Customer Service Representative
US Tech Solutions/John Deere
02.2022 - 06.2022
CSR - Customer Service Representative
Apidel Technologies/Department Of Education
07.2021 - 10.2021
Liberals Arts -
Des Moines Area Community College
Certified Introduction to Computers -
Iowa Comprehensive Human Services
Legal Secretary Certification - Legal Studies
Change Course School/Penn Foster Career School
Certified Captivating Career Management - Consumer Relations
Project of Iowa
NCRC Testing - Gold
Evelyn K. Davis Center
Certified Nurse Aide -
Denison Job Corps
High School Or Equivalent - GED
Des Moines Area Community College
Similar Profiles
Samuel GavinSamuel Gavin
Stadium Operations Interns at Iowa CubsStadium Operations Interns at Iowa Cubs
Lisa HuffordLisa Hufford
Merchandise Director at Diamond Baseball Holdings/Iowa CubsMerchandise Director at Diamond Baseball Holdings/Iowa Cubs
ERIK GAUERIK GAU
Iowa Cubs Video Team at Iowa CubsIowa Cubs Video Team at Iowa Cubs
Emma HoopesEmma Hoopes
Team Member at TargetTeam Member at Target
Samantha McConnellSamantha McConnell
Staff Accountant at 3E, Windsor HeightsStaff Accountant at 3E, Windsor Heights