Victoria Fuentes
Haltom City
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Cook
Keke's Breakfast Cafe
Fort Worth
- Current
- Cook
- Prep
- Catering
- Togo
Medical Assistant
Platinum Dermatology Partners
Southlake
04.2024 - 09.2024
- Medical Records
- Faxes
- Scheduling Appointments
- Suture Removals
- Insurance verification
- Prior Authorizations
- Prep for procedures
- Sterilizing Surgical Equipment
- Scribing
- Vitals
Customer Service Advocate
UnitedHealth Group
Fort Worth
10.2022 - 02.2024
- Take inbound calls. Make outbound calls if a commitment was made or to help find doctors in network for member.
- Check Insurance benefits and eligibility for member.
- Set doctors and ride appointments.
- Check Claims and Appeals.
Customer Care Specialist
XPO Logistics
North Richland Hills
02.2022 - 07.2022
- Checked emails all day.
- Responded to customers inquiries whether it be to update account or fix a billing issue.
- Investigated billing and damaged products issues.
- Filed appeals
Front and Back Office Medical Assistant
Testosterone Centers
Hurst
09.2020 - 01.2022
- I ran the front and the back of the clinic. Anything that the provider needed, I'd did.
- I answered phones, scheduled and rescheduled patients, faxed, referral's, checked insurances, ran errands, inventory, deposited money, took vitals, administered injections and phlebotomy.
Optician
Walmart
Keller
08.2018 - 03.2020
- Greeted and assisted every customer that walked in.
- Answered phones
- Verified Insurance
- Helped customers pick out a frame and lenses
- Placed orders.
- Fixed minor imperfections on frames.
- Educated customers on products and safety.
Education
High School Diploma -
Winfree Academy
North-Richland Hills, TX03.2011
Skills
- Customer Service
- Leadership
- Receptionist
- Bilingual
- Typing speed 40 wpm
- Scheduling
- Inbound and Outbound
- Medical Records
- Microsoft Office
- Microsoft Excel
- Laboratory Procedures
- Phlebotomy
- Medical Terminology
- Insurance Verification
- Organizational skills
- Billing
- Cash handling
- Epic
- HIPAA
- EMR systems
- Vital Signs
- Clerical experience
- Phone etiquette
- Patient Care
- Administering Injections
- Private practice
Timeline
Medical Assistant
Platinum Dermatology Partners
04.2024 - 09.2024
Customer Service Advocate
UnitedHealth Group
10.2022 - 02.2024
Customer Care Specialist
XPO Logistics
02.2022 - 07.2022
Front and Back Office Medical Assistant
Testosterone Centers
09.2020 - 01.2022
Optician
Walmart
08.2018 - 03.2020
Cook
Keke's Breakfast Cafe
- Current
High School Diploma -
Winfree Academy