Alexus Pierson
Brown Deer,WI
Summary
Experienced healthcare professional with over 10 years in patient care and healthcare administration. Skilled in coordinating services, managing operations, and fostering relationships with patients and interdisciplinary teams. Proficient in electronic medical records and appointment scheduling, delivering efficient and accurate support in fast-paced environments.
Overview
1
1
Certification
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Salon District Leader
PS Salon & Spa
Mequon, USA
10.2025 - 04.2026
- Directed daily operations for multiple salon locations while maintaining exceptional customer service standards.
- Supervised, coached, and developed salon professionals, increasing performance and client satisfaction.
- Implemented operational improvements that streamlined workflow and boosted team efficiency.
- Managed staff scheduling, payroll considerations, inventory, and operational budgets.
- Strengthened client relationships through personalized service and effective communication.
- Monitored compliance with safety and sanitation standards within salon environments.
Lash Artist
The Lash Lounge
Louisville, USA
10.2021 - 01.2026
- Cultivated loyal clientele by delivering personalized and attentive customer service.
- Executed eyelash extension services, lash lifts, brow laminations, threading, and tinting to enhance client satisfaction.
- Facilitated consultations to educate clients on aftercare and maintenance, ensuring long-lasting results.
- Maintained strict sanitation protocols and accurate client records.
- Coordinated client appointment scheduling using scheduling software. and inventory.
Resident Assistant / Medication Technician
Heritage Senior Living
Hartland, USA
07.2024 - 03.2025
- Supported residents in activities of daily living, fostering independence and enhancing quality of life.
- Assisted residents with activities of daily living while providing compassionate, patient-centered care.
- Monitored changes in residents' conditions and communicated concerns promptly.
- Observed and reported changes in residents' conditions, ensuring timely interventions and continuity of care.
- Upheld safety and infection control protocols, ensuring a safe environment for residents and staff.
Patient Care Associate / Unit Coordinator
Norton Healthcare
Louisville, USA
02.2015 - 08.2021
- Coordinated patient admissions, transfers, discharges, and physician communications to streamline patient flow.
- Assisted nursing staff with direct patient care, vital signs, and daily activities.
- Scheduled diagnostic testing, procedures, and patient appointments.
- Maintained accurate electronic medical records using Epic.
- Managed multi-line phones, facilitating effective communication among patients, providers, and families.
- Managed multi-line phone system to efficiently handle patient inquiries. and communicated effectively with patients, providers, and families.
- Delivered exceptional customer service in fast-paced hospital environment, enhancing patient experience.
Education
Nursing Assistant -
Milwaukee Area Technical College
Milwaukee, WI 07.2026 - 07.2026
Cosmetology -
Empire Beauty School
Louisville, Kentucky 08.2020 - 03.2021
High School -
Fern Creek Traditional High School
Louisville, KentuckySkills
- Appointment management
- Scheduling Software
- Administrative Support
- Inventory Management
- Staff Scheduling
- Microsoft Office Suite
- Outlook
- Excel
- Word
- Data Entry
- Customer Service
- Patient Relations
- Team Leadership
- HIPAA compliance
- CPR/BLS Certified
- Problem solving
- Calendar Management
- Typing speed 40 WPM
Certification
- CPR Certified
- Basic Life Support (BLS)
- Licensed Cosmetologist
Timeline
Nursing Assistant -
Milwaukee Area Technical College
07.2026 - 07.2026
Salon District Leader
PS Salon & Spa
10.2025 - 04.2026
Resident Assistant / Medication Technician
Heritage Senior Living
07.2024 - 03.2025
Lash Artist
The Lash Lounge
10.2021 - 01.2026
Cosmetology -
Empire Beauty School
08.2020 - 03.2021
Patient Care Associate / Unit Coordinator
Norton Healthcare
02.2015 - 08.2021
High School -
Fern Creek Traditional High School