Latisha Barnes
Monticello,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
SENTURE
10.2020 - Current
- Answering inbound calls, documenting, collecting fees, setting up recurring payments, and overall assisting the costumer
- I have advanced my skills by completing any further training I was offered to ensure I was as efficient and knowledgeable as possible.
- I am a mentor for new hires and agents that need additional guidance. I help provide relevant resources, tools and opportunities that can enhance their knowledge and skills.
CARE GIVER
FAMILY
10.2015 - 10.2020
- This is the period where I was staying at home with my children and being an in-home caregiver to my disabled mother
- In this time, I was able to improve my skills in multitasking, organization, time management and compassion
ASSISTANT MANAGER
WENDYS
11.2013 - 10.2015
- This was my first job, after working as a crewmember for a short 5 months I was able to advance my leadership skills and became an assistance manager
- In this roll, I implemented training processes for newly hired employees, supervised production personnel by ensuring each employee was following protocol and maintaining company expectations.
Education
WAYNE COUNTY HIGH SCHOOOL
01.2015
Skills
- Mentor
- Multitasking
- TACT
- Problem solving
- Communication Proficiency
- Employee Monitoring
- Time Management
- Organization
- Conflict Resolution
- Critical Thinking
- Payment Processing
- Customer Service
- Account Updating
- Data Entry/Gathering
- Verbal and Written Communication
- Gathering Information
- Resolving Issues
- Call Handling
References
Jewel Bryant, Supervisor, 606-312-8149
Senture University Courses and Trainings
- Professional Communication 101
- De-Escalation Training
- Medical Terminology
- Enrichment Training(Mentorship)
Timeline
CALL CENTER REPRESENTATIVE
SENTURE
10.2020 - Current
CARE GIVER
FAMILY
10.2015 - 10.2020
ASSISTANT MANAGER
WENDYS
11.2013 - 10.2015
WAYNE COUNTY HIGH SCHOOOL