Latisha Brewer
Camby,IN
Summary
Dynamic Contents Manager at ServiceMaster by Fentz with a proven track record in enhancing service delivery and client satisfaction. Skilled in restoration cleaning and team coordination, I developed training materials and optimized inventory systems, leading to improved operational efficiency and staff competency. Passionate about driving results and fostering team growth.
Overview
8
8
years of professional experience
Work History
Contents Manager
ServiceMaster by Fentz
04.2024 - 09.2025
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Managed inventory of tools and materials, ensuring availability for efficient project execution.
- Developed training materials to improve staff competency in disaster response procedures.
- Evaluated project outcomes, identifying areas for process improvements to increase efficiency.
- Collaborated with clients to assess needs and develop tailored restoration plans based on requirements.
- Trained and mentored team members on best practices and operational procedures.
- Managed inventory systems, optimizing stock levels and reducing waste.
- Conducted performance evaluations, providing constructive feedback for staff development.
- Analyzed operational data to identify trends and inform strategic decision-making.
Crew Chief
Disaster Restoration Pros
03.2018 - 04.2024
- Assisted in training new crew members on operational protocols and safety procedures.
- Supported daily operations by completing assigned tasks efficiently and accurately.
- Learned to operate equipment safely, adhering to established safety standards.
- Maintained cleanliness and organization of work areas, enhancing overall team productivity.
- Trained and mentored team members on equipment operation and restoration techniques.
- Coordinated daily tasks to optimize workflow and resource allocation across multiple sites.
- Supervised restoration projects, ensuring compliance with safety standards and protocols.
Education
High School Diploma -
Concordia Lutheran HighSchool
Fort Wayne, IN05.1997
Skills
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Performance evaluations
- Budget control
- Emergency response
- Expense tracking
Timeline
Contents Manager
ServiceMaster by Fentz
04.2024 - 09.2025
Crew Chief
Disaster Restoration Pros
03.2018 - 04.2024
High School Diploma -
Concordia Lutheran HighSchool
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