LaTisha Brodie
Raleigh,NC
Summary
Dynamic Quality Assurance Supervisor with a proven track record at Flowserve, driving process improvements and achieving a 20% reduction in vendor documentation errors. Expert in root cause analysis and regulatory compliance, complemented by strong leadership and communication skills, and committed to fostering a culture of continuous improvement and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Flowserve
Raleigh, USA
04.2022 - Current
- Coordinate inspections to assess process quality, identify defects, and enhance plant operations.
- Lead root cause analysis and implement corrective and preventive actions for customer complaints and KPI deviations.
- Generate and issue detailed reports and metrics for plant performance and quality indicators.
- Drive continuous improvement by managing CIP projects and promoting a Lean and Kaizen culture.
- Coordinate and deliver quality and continuous improvement training to plant personnel.
- Ensure plant-wide compliance with safety standards and quality regulations.
- Manage supplier quality interactions, inspection plans, and on-site supplier audits.
- Supervise a Quality Assurance team of ten professionals, employing a collaborative and supportive leadership style. Ensure effective problem-solving, documentation, and timely closure of NCRs and CARs. Facilitate continuous professional development through coaching and mentoring.
- Provide technical support and feedback to stakeholders on quality matters.
- Administer document control systems and inspection plans, and support audit readiness.
- Achieve site goals aligned with corporate KPIs (COPQs, OTD, CARs, CSS, financial results), notably reducing vendor documentation issues and errors by 20% with two leading vendors.
- Revise and update internal plant procedures.
- Other duties as assigned.
Quality Assurance Engineer
Flowserve
Raleigh, USA
12.2017 - 04.2022
- Coordinated with production teams to plan and execute inbound and in-process quality checks, assuring compliance with specifications and standards.
- Managed relationships with customers and third-party inspectors as the main point of contact, managing concerns and organizing inspections.
- Participated in Continuous Improvement Process (CIP) events to identify, implement, and sustain process refinements.
- Monitored product KPIs, analyzed gaps, and led root cause corrective actions to achieve measurable quality improvements.
- Maintained and analyzed quality data to identify trends, provide management insights, and resolve quality issues.
- Informed leadership of improvement opportunities and recommended workable strategies.
- Collaborated with internal departments to solve technical issues related to quality control.
- Coordinated documentation to ensure all QAP-required documents were provided to customers.
- Performed additional duties and contributed to special projects as assigned.
Skills
- Quality Assurance Leadership
- Manufacturing Process Improvement
- Root Cause Analysis (DMAIC, 8D, A3, Fishbone, C&E)
- Regulatory Compliance (ASME BPVC, ISO 9001, API, ASTM, N299)
- Project Management (PMI, CIP)
- Lean Manufacturing & Continuous Improvement
- Communication & Interpersonal Skills
- Knowledge of Quality Programs (PED, RCC-M, N299, 10 CFR 50 App B, NQA-1)
Certification
- Green Belt (Lean Six Sigma/KAIZEN)
- OPEX Problem-Solving Practitioner
References
Available upon request.
Timeline
Quality Assurance Supervisor
Flowserve
04.2022 - Current
Quality Assurance Engineer
Flowserve
12.2017 - 04.2022