La'Tisha Costa
Providence,RI
Summary
Dedicated professional delivering the utmost customer satisfaction for over 10 years. Having served a diverse population, managing staff, and building team performance. A self-driven professional whose goal is to secure a full-time position with a company by providing motivation, determination, and success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Fast Food Worker
Dunkin' Donuts
06.2024 - Current
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed shift change tasks each day to keep store neat and Clean and sanitize all dishes, utensils, and prep areas
- Prepare ice and hot coffees for customers
- Prepare all food orders for front counter, drive-thru and mobile orders
- Prepare all frozen foods on prep trays for next day used running smoothly.
- Training for Management Role
Food Service Worker
Aramark
08.2019 - 06.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup, Followed Food safety regulations pertaining to sanitation, food handling and storage cleaned and sanitized work areas, equipment, utensils, and dishes
- Prepared Breakfast and Lunch for students
- Monitored inventory to keep adequate stock of Food items and supplies
Assistant Manager
Burger King
04.2006 - 02.2020
- Drive sales through engagement, knowledge, and suggestions
- Supervised employees and discussed daily goals
- Meetings amongst management include discussions of sales, customer feedback, and associate performance
- Mornings and nightly store walk-throughs
- Within the first 12 months of management position: Increase of profitability by 85%and an increase of customer satisfaction rating at 95%
- Managed approximately 30 incoming calls, emails daily from customers
Education
No Degree -
Community College of Rhode Island
Warwick, RI09.2028
High School Diploma -
Central Falls Sr High School
Central Falls, RI08.2013
Skills
- Detailed Oriented
- Computer Competence
- Fast learner
- Strong Communication Skills
- Proficient in: Microsoft Office, Merchandise Planner, Attention to details, Organizational Skills, Leadership
- Customer Service
Timeline
Fast Food Worker
Dunkin' Donuts
06.2024 - Current
Food Service Worker
Aramark
08.2019 - 06.2024
Assistant Manager
Burger King
04.2006 - 02.2020
No Degree -
Community College of Rhode Island
High School Diploma -
Central Falls Sr High School
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