LATISHA CURRY
Buffalo,NY
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Collections Agent
CMS
09.2023 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Front Desk Manager
Comfort Inn & Suites
08.2017 - 08.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
Associate of Applied Science - Network And System Administration
ITT Technical Institute-Getzville
Getzville, NY04.2016
Skills
- Collections Process Improvement
- Environmental Monitoring
- Credit Adjustments
- Payment Acceptance
- Repayment Negotiations
- Time Management
- Credit and Collections
- Records Management
Timeline
Collections Agent
CMS
09.2023 - Current
Front Desk Manager
Comfort Inn & Suites
08.2017 - 08.2023
Associate of Applied Science - Network And System Administration
ITT Technical Institute-Getzville
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