Latisha Estrich
Greenville,SC
Summary
Dedicated Customer Service Representative with strong technical abilities, consultation skills, and unwavering attention to detail. Possesses natural ability to comprehend and address customers' concerns, successfully handling diverse range of inquiries with exceptional track record of resolution. Commits to maintaining meticulous and accurate documentation of all activities for thorough understanding of each customer's needs. Quick learning aptitude and always eager to surpass expectations and provide exceptional service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
VRI
Ohio
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Customer Service Representative
Global Lending Services
Greenville, SC
03.2019 - 11.2021
- Answer inbound calls for customers who's car has been deemed a total loss
- Speak with insurance companies to get info for total loss claim
Customer Service Rep
Gannett
Greenville, SC
07.2014 - 12.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
Housekeeping
Holiday Inn Express
Greenville, SC
07.2012 - 05.2014
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
Education
High school diploma -
Travelers Rest High School
Skills
- Problem resolution
- Strong communication
- Call management
- Paperwork processing
- Positive and professional
- Documentation
- Delivery scheduling
- Banking
- Cold Calling
Timeline
Customer Service Representative
VRI
01.2022 - Current
Customer Service Representative
Global Lending Services
03.2019 - 11.2021
Customer Service Rep
Gannett
07.2014 - 12.2018
Housekeeping
Holiday Inn Express
07.2012 - 05.2014
High school diploma -
Travelers Rest High School