Latisha Estrich
Greenville,SC
Summary
Detail-oriented Data Entry and Records Specialist with over 15 years of experience in high-volume data entry, records management, database maintenance, and customer support. Skilled in processing and verifying confidential information, handling inbound calls, assisting customers, and maintaining accurate records across multiple systems. Proficient in Microsoft Office, including Excel, with a typing speed of 70 words per minute (WPM). Experienced in meeting productivity goals while delivering accurate results in fast-paced, remote work environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
VRI
Franklin Oh
12.2021 - 04.2026
- Processed and updated high-volume customer records across multiple systems with strong attention to accuracy
- Entered and verified customer information while maintaining confidentiality and compliance standards
- Navigated multiple databases simultaneously to document interactions and process requests efficiently
- Maintained productivity and accuracy standards in a fast-paced, high-volume environment
- Resolved customer inquiries while ensuring proper documentation of all account updates
Customer Service Representative/Computer Data Entry Operator
Global Lending Services
Greenville , SC
02.2019 - 10.2021
- Entered, updated, and maintained accurate customer records across multiple database systems
- Reviewed and verified documentation for completeness and compliance accuracy
- Processed account updates and data requests with a focus on precision and efficiency
- Managed multiple systems simultaneously while meeting strict deadlines
- Ensured data integrity through consistent record review and correction processes
Customer Service Rep
Gannett
Greenville
06.2014 - 11.2018
- Managed 120+ inbound customer calls daily
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Data Entry Clerk
BBT BANKING
Mauldin, South Carolina
06.2010 - 04.2014
- Entered and verified customer financial data into banking systems with high accuracy
- Reviewed incoming requests and ensured proper routing and documentation
- Contacted internal departments to resolve missing or incomplete information
- Maintained organized digital records and updated databases efficiently
- Supported compliance procedures through accurate documentation and tracking
Education
High school diploma -
Travelers Rest High School
Travelers Rest, SC06.2007
Skills
- High-Volume Data Entry
- Records Management & Database Updates
- Data Verification & Accuracy Checks
- Confidential Information Handling
- Multi-System Navigation
- Microsoft Office (Word, Excel, Outlook)
- Workflow & Request Tracking
- Attention to Detail
- Time Management & Organization
- Remote Work Readiness
- Compliance & Documentation Standards
- Fast typing speed
Timeline
Customer Service Representative
VRI
12.2021 - 04.2026
Customer Service Representative/Computer Data Entry Operator
Global Lending Services
02.2019 - 10.2021
Customer Service Rep
Gannett
06.2014 - 11.2018
Data Entry Clerk
BBT BANKING
06.2010 - 04.2014
High school diploma -
Travelers Rest High School