Summary
Overview
Work History
Education
Skills
Timeline
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Misty Mckay

Milwaukee,WI

Summary

Detail-oriented professional with extensive experience in high-volume data entry, transaction reconciliation, and discrepancy resolution across remote and call center environments. Recognized for accuracy, efficiency, and problem-solving while managing sensitive account information. Strong organizational and communication skills with a proven ability to perform in fast-paced, deadline-driven settings.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CLEAResult
01.2024 - Current
  • Entered and updated customer eligibility data in CRM systems with 95%+ accuracy, reducing follow-up corrections.
  • Handled 250–300 inbound and outbound calls daily while maintaining productivity and quality benchmarks.
  • Researched and corrected account errors, improving first-contact resolution and decreasing escalations by 20%.
  • Reconciled daily schedules with recorded enrollments, ensuring accurate reporting for compliance and audits.
  • Processed sensitive account information while upholding confidentiality standards.

Inside Sales Representative

Spectrum
11.2018 - 01.2024
  • Managed 50+ daily calls while documenting account changes and billing updates with 98% accuracy.
  • Resolved billing discrepancies and service issues, reducing repeat calls by 15%.
  • Partnered with billing and service teams to correct rejected or disputed cases, shortening resolution timeframes.
  • Consistently met sales conversion goals by cross-selling and upselling services, supporting company growth.

Customer Service & Sales Associate

JCPenney
03.2014 - 11.2018
  • Processed cash, card, and digital transactions totaling thousands daily with 100% register balancing.
  • Reconciled returns, exchanges, and account adjustments, decreasing transaction errors by 12%.
  • Entered accurate data into POS systems to support record-keeping and reporting.
  • Delivered efficient in-person and phone support, contributing to higher customer satisfaction scores.

Education

High School Diploma -

Marshall High School
Milwaukee, WI
06.2010

Skills

  • High-Volume Data Entry
  • Data Accuracy & Validation
  • Transaction Reconciliation
  • Discrepancy Resolution
  • Sensitive Information Handling
  • Microsoft Excel, Word, Outlook
  • System & Database Navigation
  • Analytical Problem-Solving
  • Quality Control & Error Reduction
  • Time Management & Prioritization
  • Written & Verbal Communication
  • Collaboration & Teamwork
  • Independent Work & Initiative

Timeline

Customer Service Representative

CLEAResult
01.2024 - Current

Inside Sales Representative

Spectrum
11.2018 - 01.2024

Customer Service & Sales Associate

JCPenney
03.2014 - 11.2018

High School Diploma -

Marshall High School

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