Latisha Hubbard
Newport News,VA
Summary
Detail-oriented individual with a strong focus on safety compliance and quality control. Demonstrated success in managing delivery operations and resolving issues to ensure timely service and exceptional customer experiences.
Overview
21
21
years of professional experience
Work History
Independent Contractor
Amazon Flex
Hampton, VA
04.2026 - Current
- Managed quality control and maintained high level of customer satisfaction.
- Coordinated shipping of products or services to customers in a timely manner.
- Delivered packages to customers efficiently across designated routes.
- Navigated delivery app to optimize route planning and time management.
- Followed safety protocols during loading and unloading of packages.
- Worked well with architects, clients and fellow contractors to achieve project visions.
CSAII
Hampton Newport News Community Services Board
Hampton, VA
04.2018 - Current
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Leveraged software and tools to enhance process efficiency and performance.
- Safely Transport individuals with community integration and deliver medication to programs.
- Executed quality assurance tasks to ensure compliance with product standards.
CNA
Atlantic View
Newport News, Virginia
05.2005 - Current
- Assisted patients with daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care activities in medical records to ensure continuity of care.
- Supported rehabilitation exercises under the supervision of therapists.
- Maintained a clean and safe environment for patients and staff.
- Trained new staff on procedures and best practices for patient support.
- Collaborated with healthcare team members to enhance patient care.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Responded promptly to patient call lights and requests to support timely care.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided transportation for residents within facility to support their daily activities.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
High School Diploma -
Smithfield High
14171 Turner Dr,Smithfield Va06-1996
Skills
- Package delivery
- Route optimization
- Safety compliance
- Quality control
- Health safety
- Deadline adherence
- Schedule management
- Task prioritization
- Customer satisfaction
- Problem resolution
- Team collaboration
- Communication skills
Timeline
Independent Contractor
Amazon Flex
04.2026 - Current
CSAII
Hampton Newport News Community Services Board
04.2018 - Current
CNA
Atlantic View
05.2005 - Current
High School Diploma -
Smithfield High