Latisha Hampton

• Little Caesars — General Manager6 YearsManaged all daily restaurant operations, including staffing, customer service, food quality, labor, and profitability.
  Supervised, trained, coached, and developed employees and management team members.
  Controlled labor and food costs through effective scheduling, inventory management, and waste reduction.
  Resolved customer concerns while maintaining a high level of customer satisfaction.
  Maintained company standards for food safety, cleanliness, quality, and service.
  Managed employee performance, coaching, and corrective action.
  Ensured the restaurant was properly staffed and operating efficiently during peak periods.
  
• Oversaw daily operations and ensured compliance with brand standards.
• Managed staff recruitment, training, and development processes.
• Implemented inventory management practices to optimize supply levels.

• Oversaw daily operations of fast-paced pizza restaurant.
• Managed staff schedules to ensure optimal coverage during peak hours.
• Implemented training programs to develop team members' skills.

16 Years

• Promoted into General Management based on leadership ability, performance, and extensive knowledge of restaurant operations.
• Built a 16-year career with Sonic, progressing from Carhop to Supervisor and ultimately General Manager.
• Directed team members during busy periods while maintaining speed, accuracy, and excellent customer service.
• Supervised daily shifts and ensured employees were completing assigned responsibilities efficiently.
• Coached employees to improve performance, productivity, teamwork, and guest satisfaction.
• Trained new employees on customer service, food preparation, safety, cleanliness, and company procedures.
• Assisted management with scheduling, staffing, inventory, cash handling, and daily operations.
• Supported the management team with opening and closing procedures and maintaining operational standards.
• Addressed customer concerns and employee issues professionally.