Latisha Hannon
Natchez,MS
Summary
Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Walgreens
Natchez, MS
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Financial Representative
IC System, Inc.
Saint Paul, MN
10.2018 - 07.2022
- Field Inbound/Outbound patient calls regarding their balances, resolve patient inquires over the phone, establish payment plans with the patients
- Assisted in the continuous improvement of department processes by offering insights and suggestions based on personal experience and industry best practices.
Customer Service Associate
Walmart
Brooklyn Center, MN
11.2016 - 09.2018
- Greeting customers, return products, sorting items and answering calls
- Help customers purchase products
- Process refunds
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cahier
Natchez Market 2
Natchez, MS
08.2013 - 03.2015
- Greeting customers, receiving payments and issuing receipts
- Registers sale on a cash register by scanning items and bag items if needed
Education
High school diploma -
Penn foster high school
08.2018
Skills
- Call Center
- Customer Service
- Customer Care
- Customer Support
- Insurance Verification
- Problem Resolution
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
Patient Financial Representative
IC System, Inc.
10.2018 - 07.2022
Customer Service Associate
Walmart
11.2016 - 09.2018
Cahier
Natchez Market 2
08.2013 - 03.2015
High school diploma -
Penn foster high school
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