Latisha Holland
Ooltewah,TN
Summary
I have spent the last 22 years preparing and distributing statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
43
43
years of professional experience
Work History
Criminal Court Deputy Clerk
Hamilton County Criminal Court
Chattanooga, TN
09.2024 - Current
- Assiste in managing court schedules and case files for efficient operations.
- Maintain accurate records of court proceedings and filings for reference.
- Work with bonding companies to assist in defendant release.
- Expunge dismissed charges.
- Process Grand Jury cases.
Billing Clerk /Customer Service Associate
Eastside Utility
Chattanooga, TN
08.2002 - 10.2024
- Support customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Address inquiries, resolved customer issues.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Document customer correspondence of problems and solutions.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Review account and service histories to identify trends and resolve issues.
- Organize client contracts.
- Billing 25k + customers
Technical Support Representative
Dataquest
Opelika, AL
03.1996 - 10.2001
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Input customer service orders and tracked orders through to completion.
- Assisted customers on our software to bill and track their customers advertising.
Radio Station Office Manager
WDOD RADIO
Chattanooga, TN
04.1983 - 08.1993
- Entered advertising contracts for sales reps
- Produced logs for on air personalities to play exact commercials on time
- Billed clients for their advertising.
Education
Chattanooga State Community College
Chattanooga, TNSkills
- Courteous and Kind with customers
- Detail oriented
- Problem solving
- Data Entry and Maintenance
- Establishing and Maintaining Customer Relationships
- Customer correspondence via phone, email, or online
Timeline
Criminal Court Deputy Clerk
Hamilton County Criminal Court
09.2024 - Current
Billing Clerk /Customer Service Associate
Eastside Utility
08.2002 - 10.2024
Technical Support Representative
Dataquest
03.1996 - 10.2001
Radio Station Office Manager
WDOD RADIO
04.1983 - 08.1993
Chattanooga State Community College