Latisha Hunt
Calhoun,GA
Summary
Proven track record in enhancing patient care and operational efficiency as a Certified Pharmacy Technician at Walmart, showcasing expertise in medication dispensing and HIPAA compliance. Demonstrated problem-solving skills and a collaborative approach, significantly improving customer satisfaction and pharmacy workflow. Achieved a notable increase in prescription accuracy and inventory management. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
02.2021 - Current
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Online Grocery Associate
Walmart
11.2019 - 02.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Tracked substitutions and informed customers of changes.
Stocker
Walmart
09.2016 - 09.2019
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
Kmart, Sears Holding
01.2015 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Burger King
01.2007 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Healthcare Administration - Health Administration
Southern New Hampshire University
Hooksett, NH03.2025
Pharmacy Technician Diploma - Pharmacy
Penn Foster Career School
Scranton, PA08.2021
Certificate in Business Leadership - Business Administration
Bellevue College
Bellevue, WA08.2020
No Degree - General Studies
Sophia Learning
Minneapolis, MN03.2020
High School Diploma -
Adairsville High School
Adairsville, GA05.2002
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Pharmaceutical Calculations
- Workflow Optimization
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Medical Insurance Claims Processing
- HIPAA Compliance
- Insurance Verification
- Prescription Refill Fulfillment
- Patient Profile Setup
Timeline
Certified Pharmacy Technician
Walmart
02.2021 - Current
Online Grocery Associate
Walmart
11.2019 - 02.2021
Stocker
Walmart
09.2016 - 09.2019
Customer Service Representative
Kmart, Sears Holding
01.2015 - 09.2016
Cashier
Burger King
01.2007 - 07.2016
Bachelor of Healthcare Administration - Health Administration
Southern New Hampshire University
Pharmacy Technician Diploma - Pharmacy
Penn Foster Career School
Certificate in Business Leadership - Business Administration
Bellevue College
No Degree - General Studies
Sophia Learning
High School Diploma -
Adairsville High School