Latisha Lewis
McLeansville,NC
Summary
Seasoned healthcare professional with a robust background encompassing over seven plus years of dedicated experience within the healthcare electronic medical record sector ranging in positions such as team lead, credentialed trainer, and abstractor. Proficient in ensuring optimal user current and future analysis functionality and performance while upholding stringent site quality assurance standards. Eager to leverage my extensive skillset and expertise to seamlessly transition into a permanent role within healthcare IT. Dedicated to using my knowledge to be an impact and an asset to a dynamic healthcare organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
EpicCare Compass Rose Credentialed Trainer
Hannibal Regional Hospital
12.2024 - Current
- Served as a trusted resource for trainees seeking guidance or information related to their professional development or career advancement opportunities within the organization.
- Facilitated collaboration between departments through cross-functional training initiatives that promoted shared understanding of goals, responsibilities, processes, tools.
- Provided training and education on multiple Epic applications to hundreds of end-users
- Identified potential training gaps/issues and work with other members of the training team to resolve
- Created Exercise books and Study Guides
- Provided Remote Training to End-users
ClinDoc/Epic Ambulatory Go-Live Support ATE Specialist
Wellstar Heath System
11.2024 - 11.2024
- Facilitated open communication channels between end-users, project managers, and IT personnel for seamless collaboration during the Go-Live process.
- Assisting Ate on the phone and put in help desk tickets in ServiceNow
- Maximized operational efficiency during the transition phase by proactively anticipating potential challenges and developing contingency plans accordingly.
Epic Cadence ATE Support Consultant
Memorial Hermann Hospital
10.2024 - 11.2024
- Facilitated knowledge transfer among team members, to educate staff or users on specific systems, processes, or procedures
- Delivered comprehensive training programs to educate staff or users on specific systems, processes, or procedures
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Improved client satisfaction by providing timely and efficient Epic Cadence support to healthcare professionals.
EpicCare Ambulatory Credentialed Trainer/Compass Rose
Salem Township Hospital
06.2024 - 10.2024
- Advanced computer literacy, troubleshooting, and communication skills
- Provided training and education on multiple Epic applications to thousands of end-users
- Identified potential training gaps/issues and work with other members of the training team to resolve
- Reduced errors in job performance by providing clear instructions, hands-on demonstrations, and guided practice during training sessions.
- Increased trainee engagement with interactive learning materials and real-world examples during training sessions.
Grand Central/Prelude Credentialed Trainer
Portland Near Term Corporation
06.2023 - 10.2023
- Wrote, created and modified documentation (workbooks, workflows, tip sheets, guides and test questions) throughout the project implementation
- Assisted Instructional Designer with ideas & suggestions throughout the project
- Trains employees on Epic ADT/Prelude (Grand Central) as related to scheduling, registration and insurance verification
- Signed in students via an electronic database with the paper roster
Epic Chart Abstraction Specialist
Healthcare IT Leaders
01.2021 - 10.2022
- Reviewed medical records and extracted confidential information according to established guidelines
- Ensured accuracy and completeness of clinical documentation for coding, billing, and quality reporting purposes
- Abstracted data from medical records, including diagnoses, procedures, medications, and other relevant clinical information
Recruiter for Renewal
Andersen
02.2020 - 01.2021
- Developed and implemented strategies for attracting and retaining top talent within the organization
- Engaged with past candidates to assess their interest in new opportunities and potential for renewal
- Designed and executed targeted renewal campaigns to re-engage with previous candidates and foster ongoing relationships
Mental Health Intake Coordinator
Pinnacle Family Services
01.2019 - 02.2020
- Screened, scheduled, and completed pre-registration documentation for patient referrals in adherence to organizational and governmental standards
- Educated patients on available medical and behavioral health rehabilitation programs, as well as internal and external mental healthcare resources
- Communicated patient goals, diagnoses, and registration highlights, including risk factors, to the Director of Program Operation, Quality Assurance Team, and clinicians
National Priority Service Response Team
United Health Group
06.2015 - 11.2018
- Conducted training evaluations with floor managers to gauge the preparedness of new employees
- Fostered motivation and morale among agents through positive communication and feedback, encouraging continuous improvement and excellence in service delivery
- Cultivated trust through compassionate, empathetic, and integrity-driven interactions
Education
Bachelor of Science - Healthcare Information Management
Western Governors University
Salt Lake, UT12.2025
High School Diploma -
Guilford Technical Community College
High Point, NC12.2001
Skills
- Curriculum Development
- Instructed -Led Training (ILT)
- LMS Administrator
- HIPAA
- Microsoft Office
- Computer Based Training (CBT)
- Troubleshooting & Optimization
- Leadership & Management
- HIPAA
- Microsoft Office
- Documentation & Reporting
- Training Methodologies
- Customer Service Skills
- Regulatory Compliance
- Coaching and mentoring
- Virtual training
- Adaptive learning
- Training evaluation
- E-learning development
- Lesson planning
- Planning and coordination
- Performance assessment
- Attention to detail
- Time management
Certification
- Cerner Certified Case Management, 03/01/23
- Cerner Certified Revenue Cycle, 04/01/23
- The Essentials of Project Management – Udemy, 12/01/23
- Licensed in Property and Casualty damage – The Randleman Company, 01/01/20
Area Of Expertise
Epic:
- Compass Rose
- Healthy Planet
- EpicCare Ambulatory
- ClinDoc
- Cadence
- Grand Central
Cerner:
- Case Management
- Revenue Cycle
Athena
Meditech
Timeline
EpicCare Compass Rose Credentialed Trainer
Hannibal Regional Hospital
12.2024 - Current
ClinDoc/Epic Ambulatory Go-Live Support ATE Specialist
Wellstar Heath System
11.2024 - 11.2024
Epic Cadence ATE Support Consultant
Memorial Hermann Hospital
10.2024 - 11.2024
EpicCare Ambulatory Credentialed Trainer/Compass Rose
Salem Township Hospital
06.2024 - 10.2024
Grand Central/Prelude Credentialed Trainer
Portland Near Term Corporation
06.2023 - 10.2023
Epic Chart Abstraction Specialist
Healthcare IT Leaders
01.2021 - 10.2022
Recruiter for Renewal
Andersen
02.2020 - 01.2021
Mental Health Intake Coordinator
Pinnacle Family Services
01.2019 - 02.2020
National Priority Service Response Team
United Health Group
06.2015 - 11.2018
High School Diploma -
Guilford Technical Community College
- Cerner Certified Case Management, 03/01/23
- Cerner Certified Revenue Cycle, 04/01/23
- The Essentials of Project Management – Udemy, 12/01/23
- Licensed in Property and Casualty damage – The Randleman Company, 01/01/20
Bachelor of Science - Healthcare Information Management
Western Governors University