Latisha Mock
Winston-Salem,NC
Summary
Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Private Caregiver
Gloria Willis
Pfafftown, NC
08.2016 - Current
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Nursing Assistant
Andrews Care Teams
Winston , NC
09.2020 - 09.2024
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vitals
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
Dialysis Patient Care Technician
Miller Street Dialysis Center
Winston , NC
05.2019 - 08.2020
- Monitored dialysis machine operation and patient vital signs during treatment.
- Provided emotional support to patients undergoing dialysis treatments.
- Assisted in the preparation of dialysis equipment and supplies for treatments.
Sales Associate
Belks Dept Store
Winston Salem, NC
10.2018 - 02.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Processed orders and coordinated product deliveries.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Acted as initial contact in addressing customer concerns.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Prepared cash deposits up to $amount with zero discrepancies.
- Answered incoming telephone calls to provide store, products and services information.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Coordinated activities with other departments to ensure quality customer service.
Receptionist
Gullick's Heating & Air
Winston-Salem, NC
05.2015 - 12.2018
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
Customer Service Representative
csc/Aspire
Winston-Salem, NC
06.2010 - 11.2013
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
Education
Medical Assisting
Forsyth Technical Community College
Winston-salem, NC10.2021
High School Diploma -
Britain Academy
High Point 09.2020
North Forsyth High School
Winston-Salem, NC06.1998
Skills
- Shipping and receiving understanding
- In-store support
- Inbound and Outbound Calling
- Business development understanding
- Problem-solving abilities
- Customer relations
- Store maintenance
- System implementation
- High-energy attitude
- Clerical support
- Retail sales customer service
- Product organization
- Business operations understanding
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Office equipment operations
- Data entry
- Professional and polished presentation
- Service-oriented mindset
- Security understanding
- Flexible
- Multitasking and prioritization
- Document control
- Meticulous and organized
Timeline
Nursing Assistant
Andrews Care Teams
09.2020 - 09.2024
Dialysis Patient Care Technician
Miller Street Dialysis Center
05.2019 - 08.2020
Sales Associate
Belks Dept Store
10.2018 - 02.2020
Private Caregiver
Gloria Willis
08.2016 - Current
Receptionist
Gullick's Heating & Air
05.2015 - 12.2018
Customer Service Representative
csc/Aspire
06.2010 - 11.2013
Medical Assisting
Forsyth Technical Community College
High School Diploma -
Britain Academy
North Forsyth High School