Latisha Perez
Long Island City,New York
Summary
Results-driven administrative and operations professional with over 10 years of experience enhancing hospital and office operations. Expertise in documentation management, staff coordination, regulatory compliance, and process improvement consistently optimizes workflows and maintains accurate records. Recognized for a strong commitment to service quality and customer satisfaction, contributing to the overall success of organizational objectives. Proven ability to streamline processes and foster a collaborative work environment that drives efficiency and effectiveness.
Overview
12
12
years of professional experience
Work History
EVS Operations Manager
Crothall Healthcare
10.2024 - Current
- Lead daily operations for environmental services and housekeeping functions, ensuring optimal cleanliness and regulatory compliance.
- Develop and enforce departmental protocols and training programs to support quality assurance.
- Supervise and coach staff, conduct performance evaluations, and promote a culture of excellence.
- Oversee service scheduling and staffing to meet hospital-wide needs and improve patient satisfaction scores.
- Coordinate third-party services (e.g., pest control, window cleaning, waste removal), ensuring vendor accountability.
- Deliver monthly reports detailing operational goals, achievements, and process improvement strategies.
- Implemented process improvements that enhanced operational efficiency across multiple departments.
Business License & Permit Technician
Augusta–Richmond County Planning & Development
Augusta, GA
05.2023 - 09.2024
- Process residential and commercial permit applications ensuring accuracy and regulatory compliance
- Serve as primary point of contact for contractors, homeowners, and developers
- Maintain organized digital and physical permit records, inspections, and correspondence
- Coordinate schedules and documentation with inspectors and planning departments
- Coordinated with developers and contractors to facilitate permit processing and approvals.
- Provided exceptional customer service by assisting applicants in navigating the permitting process, answering questions, and offering solutions to potential issues.
Medical Supply Technician
Charlie-Norwood VA Medical Center
05.2021 - 05.2022
- Received, sterilized, and prepared surgical instruments and equipment following hospital protocols and infection control standards.
- Maintained and tracked inventory of medical supplies, ensuring timely replenishment and minimizing waste.
- Assembled and inspected instrument trays for surgeries, verifying contents for accuracy and functionality.
- Collaborated with nursing staff and surgical teams to fulfil urgent requests and adjust to last-minute surgical changes.
- Operated and maintained autoclaves and other sterilization equipment, logging all cycles and maintenance records.
- Ensured compliance with OSHA, CDC and facility regulations regarding handling and storage of sterile supplies.
Central Sterile Processing Technician
Metropolitan Hospital
01.2020 - 02.2021
- Collected, decontaminated, assembled, sterilized, and distributed surgical instruments and medical equipment in compliance with infection control standards.
- Operated autoclaves, washer-disinfectors and ultrasonic cleaners to ensure sterilization effectiveness and equipment integrity.
- Conducted thorough inspections of instruments for cleanliness, damage, or malfunction, and reported any necessary repairs.
- Assembled surgical trays and case carts based on daily OR schedules and surgeon preferences.
- Maintained accurate documentation of sterilization cycles, lot numbers, and expiration dates to ensure full traceability.
- Followed AAMI, AORN, and facility protocols to ensure patient and staff safety.
Service Aide
Elmhurst Hospital
09.2013 - 01.2020
- Maintained high standards of cleanliness and sanitation in patient rooms, operating rooms, emergency areas, and public spaces, helping prevent the spread of infection and ensuring patient safety.
- Performed daily cleaning duties including mopping, dusting, waste removal, bed making, restocking supplies, and disinfection of high-touch surfaces.
- Supported HCAHPS and patient satisfaction goals through respectful, professional interactions and consistent attention to the comfort and privacy of patients and visitors.
- Followed detailed infection prevention protocols and Department of Health (DOH) regulations, including proper PPE usage and safe handling of biohazardous waste.
Education
High School Equivalency
Skills
- Administrative Support
- Schedule & Calendar Management
- Documentation & Recordkeeping
- Regulatory Compliance
- Audit & Inspection Coordination
- Performance Monitoring & KPI Tracking
- Customer Relationship Management (CRM)
- Microsoft Office
- Team Leadership
- Process Improvement
Timeline
EVS Operations Manager
Crothall Healthcare
10.2024 - Current
Business License & Permit Technician
Augusta–Richmond County Planning & Development
05.2023 - 09.2024
Medical Supply Technician
Charlie-Norwood VA Medical Center
05.2021 - 05.2022
Central Sterile Processing Technician
Metropolitan Hospital
01.2020 - 02.2021
Service Aide
Elmhurst Hospital
09.2013 - 01.2020
High School Equivalency