Latisha Rios
Las Vegas,NV
Overview
7
7
years of professional experience
Work History
Full Service Shopper
Instacart
Las Vegas, NV
06.2024 - Current
- Places completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviews customer orders closely to locate desired items and checked app regularly to identify changes.
- Loads and unloads orders at customer's homes or locations.
- Resolves customer issues promptly, promoting a positive experience for all parties involved.
Food Delivery Driver
GrubHub
Hilton Head Island, SC
05.2020 - 04.2024
- Delivered food deliveries to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Overnight Team Lead
Walgreens
Hilton Head Island, SC
09.2019 - 05.2020
- Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Supervisor
Food Lion
Charlotte, NC
07.2017 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained database systems to track and analyze operational data.
Timeline
Full Service Shopper
Instacart
06.2024 - Current
Food Delivery Driver
GrubHub
05.2020 - 04.2024
Overnight Team Lead
Walgreens
09.2019 - 05.2020
Supervisor
Food Lion
07.2017 - 09.2019