Latisha Roseberry
Midfield
Summary
Dynamic professional with a proven track record at Five Star Senior Living and Lowes Home Improvement, excelling in time management and team collaboration. Expert in enhancing customer satisfaction and patient care, demonstrated through mentoring and strategic improvements. Skilled in CPR and active listening, achieving significant advancements in operational efficiency and support.
Overview
18
18
years of professional experience
Work History
Resident Assistant
Five Star Senior Living
06.2022 - Current
- Assisted residents in preparing for activity and social programs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Assistant Store Manager
Lowes Home Improvement
04.2007 - 09.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate Degree - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL08-2025
High School Diploma -
Gunn Christian Academy
Birmingham, AL05-2004
Skills
- Time management
- Team player
- Supportive
- CPR certified
- Resident support
- Active listening
- Emotional support
- Self-confident
- Residential support
- Bed making
- Laundry
Timeline
Resident Assistant
Five Star Senior Living
06.2022 - Current
Assistant Store Manager
Lowes Home Improvement
04.2007 - 09.2022
Associate Degree - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Gunn Christian Academy
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