Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Latisha Switzer

San Diego,CA

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Credit Underwriter

Truist Bank
08.2022 - Current
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.

VP, Operations Manager

Truist Bank
08.2016 - Current
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Fraud Analyst

Truist Bank
12.2014 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Developed and implemented procedures to detect and prevent fraud.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Education

Bachelor of Science - Criminal Justice

San Diego State University
San Diego, CA
07.2014

Skills

  • Operational Improvements
  • LexisNexis Accurint
  • Fraud Prevention and Detection
  • Policy Development
  • Judgment and Decision-Making
  • Time Management
  • Microsoft Excel
  • Customer Service
  • Cybersecurity
  • Overseeing Employees

Accomplishments

  • Collaborated with team of 5 in the development of the Youth Imperial Boxing Non Profit Organization.
  • Achieved mental health wellness through effectively providing fitness opportunities.

Languages

Spanish
Native or Bilingual

Certification

  • Recognition of Valuable Contribution, City of San Diego - 2013
  • Special Commendation, City of San Diego, Memorial Boxing Club - 2016
  • Adult Corrections Officer Certification, Grossmont College - 2011

Timeline

Credit Underwriter

Truist Bank
08.2022 - Current

VP, Operations Manager

Truist Bank
08.2016 - Current

Fraud Analyst

Truist Bank
12.2014 - 08.2022

Bachelor of Science - Criminal Justice

San Diego State University

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Latisha Switzer