Summary
Overview
Work History
Education
Skills
Communication Platforms
Key Qualifications
Timeline
Generic

Latisha Wicker

East Dublin,GA

Summary

Customer Service Professional experienced in healthcare operations. Delivered timely and accurate data to secure reimbursement for patient services while maintaining patient privacy and confidentiality. Followed policies and procedures to ensure consistent quality and support overall patient well-being.

Overview

11
11
years of professional experience

Work History

Certified Nursing Assistant

Dublinair Nursing Home
Dublin, GA
06.2026 - Current

Assisted nursing staff with patient assessments and vital signs monitoring.

  • Provided compassionate care to residents in daily living activities.
  • Maintained daily living activities for total care residents, assisting with bathing, feeding, dressing, and hygiene care to support their overall well-being.
  • Maintained cleanliness and safety of resident rooms and common areas.

Certified Nursing Assistant

Dublin trails
Dublin, GA
10.2025 - Current
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Assisted residents with daily living activities and personal care tasks.
  • Maintained cleanliness and safety in resident living areas and common spaces.

Security Officer

DSI Security
Albany, GA
12.2021 - Current
  • Trained new hires on security protocols, handled outbound phone calls, and conducted temperature checks to ensure safety compliance.
  • Enforce access control procedures, and check insurance verifications and training certifications.
  • Monitored and reported suspicious activities to local authorities, facilitating timely intervention and enhancing community safety.
  • Respond to, investigate, and write reports of daily activities and irregularities.
  • Monitored activities and reported findings to authorities. suspicious activities to local authorities.

Correctional Officer

Riverbend Correctional Facility
Milledgeville, Georgia
07.2024 - 05.2026
  • Monitored inmate behavior to maintain safety and order within the facility.
  • Conducted regular inspections of premises to ensure compliance with security protocols.
  • Managed inmate transportation for court appearances and medical appointments.

Home Health Aide

Help At Home
Dublin, GA
06.2021 - 10.2022
  • Trained new hires and managed inbound and outbound calls using AlayaCare Cloud-Based Home Care Software to enhance team efficiency.
  • Provided client with hygiene care, and handled meal preparation, feeding, and light housekeeping assistance.
  • Took and recorded vital signs and documented changes in condition or behavior.
  • Facilitated client transportation and monitored medication schedules to ensure adherence and safety.
  • Created and maintained a safe environment by adhering to established policies, procedures, and standards.
  • Maintained the security and confidentiality of patient information at all times.

Homemaker

Dublin, GA
03.2020 - 06.2021
  • Established behavioral standards and modeled them consistently.
  • Determined best course of action to address various situations., provided support, ensured household duties were completed, and disciplined appropriately.
  • Resolved conflicts, managed household finances, and coordinated medical care and family activities.

Correctional Officer

Riverbend Correctional Facility
Milledgeville, GA
10.2018 - 03.2020
  • Maintained institutional order by enforcing rules and regulations to promote a safe environment.
  • Ensured inmate compliance with rules by resolving conflicts and de-escalating potentially volatile situations.
  • Monitored inmate activities and supervised work assignments to maintain structure and accountability.
  • Searched inmates and living quarters for contraband, settled disputes between inmates, and enforced discipline.
  • Wrote detailed and accurate incident reports.

Correctional Officer

Willer Correctional Facility
Alamo, GA
01.2017 - 10.2018
  • Maintained institutional order and enforced rules and regulations to promote a safe environment.
  • Assisted colleagues with tasks ensure inmates were orderly and obeyed rules, resolved problems, and de-escalated inmate conflicts.
  • Monitored inmate activities and supervised work assignments, ensuring adherence to institutional protocols.
  • Searched inmates and living quarters for contraband, settled disputes between inmates, and enforced discipline.
  • Wrote detailed and accurate incident reports.

Certified Nurse Aide

Dublinair Nursing and Rehabilitation Facility
Dublin, GA
07.2015 - 01.2017
  • Trained team members in vital sign measurement and assisted patients with range of motion exercises to enhance patient care.
  • Assisted patients with personal hygiene, mobility, and feeding to support daily living activities and promote independence.
  • Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
  • Documented and reported patient behavior, complaints, and physical symptoms to ensure timely and appropriate care.
  • Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.

Education

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Diploma - Medical Assistance

Oconee Fall Line Technical College

Skills

  • Vital Signs Monitoring
  • Patient Assessment
  • Patient Communication
  • Documentation Skills
  • Medication Administration
  • Clinical Support
  • Health Monitoring
  • Assistance with ADLs
  • Personal Care Assistance
  • Patient Interaction
  • Patient Support
  • Healthcare Collaboration
  • Patient Privacy
  • Medical Terminology
  • Basic First Aid
  • Team Collaboration
  • Supportive Care
  • Activity Coordination
  • Health Record Maintenance
  • Patient Advocacy

Communication Platforms

  • Zoom
  • Skype
  • MS Teams

Key Qualifications

  • Zoom
  • Skype
  • MS Teams

Timeline

Certified Nursing Assistant

Dublinair Nursing Home
06.2026 - Current

Certified Nursing Assistant

Dublin trails
10.2025 - Current

Correctional Officer

Riverbend Correctional Facility
07.2024 - 05.2026

Security Officer

DSI Security
12.2021 - Current

Home Health Aide

Help At Home
06.2021 - 10.2022

Homemaker

03.2020 - 06.2021

Correctional Officer

Riverbend Correctional Facility
10.2018 - 03.2020

Correctional Officer

Willer Correctional Facility
01.2017 - 10.2018

Certified Nurse Aide

Dublinair Nursing and Rehabilitation Facility
07.2015 - 01.2017

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Diploma - Medical Assistance

Oconee Fall Line Technical College
Latisha Wicker