Latishia Joy Willis
St Louis,MO
Summary
Driven business professional, strategic planner, revenue cycle management leader and EDI Specialist with over 10 years of experience. Proven skills in understanding revenue cycle workflows and technologies as well as EDI enrollments and claim submission processes. Demonstrated success in increasing revenue, maximizing performance, and providing the highest levels of operation and client satisfaction.
Overview
19
19
years of professional experience
Work History
Supervisor, AR Management
NextGen Healthcare
10.2019 - Current
- Managed mid to large-sized clients by identifying areas of improvement for revenue cycle workflows to minimize bad debt and effectively manage accounts receivables to maximize cash flow.
- Created and maintained standard operating procedure documents while updating process flow efficiencies to maintain positive working relationships with internal and external customers by providing superior customer service.
- Currently managing a team of 8 direct reports and 16 indirect reports for Orthopedic specialty.
- Orthopedic Department – Implemented new 71 provider orthopedic client with large therapy volume, bringing my Orthopedic client total to 2 large specialty clients.
- Oversee $20M per month in charges, $7M in cash, and 30K encounters per month.
- From February 2021 through February 2022 was able to increase gross collection adjudicated rate from 39% to 43%.
- Active in reporting committee to maximize reporting outputs from all systems utilized in AR reporting and support uniformity in all RCM divisions.
- Nominated 2022 MVP Title for company values of Client Focus, Rewarding and Teamwork
- Transitioned team to work from home environment while still maintaining team building efforts and building a positive culture.
EDI Specialist
Nextgen Healthcare
01.2019 - 10.2019
- Manage and drive multiple projects to completion in all phases within corporate specified deadlines
- Perform data analysis, mapping, and verification of complex EDI documents for 4-5 clients simultaneously.
- Interface with clients and vendors over the phone and through emails
- Ensure accuracy and consistency of EDI data
- Build and cultivate strong working relationships with clients in order to gain their support and solidify their continued business
- Coordinate with internal teams to ensure timely and accurate EDI processing
- Troubleshoot and assist clients and vendors to resolve issues with varying degrees of complexity
- Perform troubleshooting and issue resolution of EDI documents
- Provide exceptional customer service and follow up to clients and vendors
- Manage EDI documents and workflows in accordance with established protocols
- Collaborate with various functional groups including third party vendors to provide client issue resolutions in a timely manner
- Contribute to the development of new EDI processes and procedures
Supervisor, AR Management
NextGen Healthcare
09.2004 - 01.2019
- Managed a team of 10 stateside representatives to successfully maintain client satisfaction for a large multi-specialty physician group and an ASC.
- Implemented and developed workflow processes for multi-specialty department during migration to NextGen system.
- Performed regular data and financial analysis from all technology resources.
- Created and maintained standard operating procedure documents while updating process flow efficiencies to maintain positive working relationships with internal and external customers by providing superior customer service.
Education
Registered Medical Assistant - Billing & Coding, Lab, Anatomy & Physiology
Al Med Academy
St Louis, MO Skills
Business Process Improvement
Strategic Planning
Decision Making & Problem Resolution
Data Analytics
Client Relations and Success
Vendor Management
Ability to learn quickly and adapt to new technology
Strong organizational and multitasking abilities
Timeline
Supervisor, AR Management
NextGen Healthcare
10.2019 - Current
EDI Specialist
Nextgen Healthcare
01.2019 - 10.2019
Supervisor, AR Management
NextGen Healthcare
09.2004 - 01.2019
Registered Medical Assistant - Billing & Coding, Lab, Anatomy & Physiology
Al Med Academy