LATISIA ROUNDTREE HEATH
Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
Work History
Delivery Driver Assistant
Amazon Flex
11.2021 - Current
- Prevented damage to packages and products by correctly securing loads.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Displayed very good communication and customer service skills.
- Mapped out locations using GPS applications.
- Completed required product or package delivery documentation.
- Lifted and carried packages weighing up to 50 pounds
Delivery Driver
Postmate/UberEats Delivery
07.2021 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Delivered packages to customer doorsteps and business offices.
Learning Coach
Florida Cyber Charter Academy
08.2017 - Current
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Integrated technology into sessions to further enhance student learning.
- Created, collected and recorded data on student progress to determine next steps for student success.
- Collaborated with teachers to monitor progress of students and adjust instructional strategies to meet specific needs more efficiently.
Security Guard Officer
CSC
01.2013 - 01.2014
- Monitored employee activities, confirming compliance with security regulations.
- Permitted entry with escort for approved persons into secure locations.
- Participated in staff meetings, special events and professional development activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed well under pressure
Customer Service Representative
Precision Response Corporation
Miami, FL
07.2002 - 06.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed over 50 customer calls per day.
Administrative Office Clerk
New Bethel A.M.E. Church
Miami, FL
07.2001 - 06.2002
- Optimized system use by preparing training manual for team members covering proper clerical procedures.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Increased sales by 10%.
Lead Inventory Specialist
Washington Inventory Service
04.1999 - 04.2000
- Performed data entry and completed proper paperwork.
- Verified contents of inventory loads against Bills of Lading.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Managed inventory team to achieve optimal productivity and inventory control.
- Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
- Performed data entry and completed proper paperwork
Education
BBA - Business Administration and Management
Strayer University
Miramar, FL09.2023
No Degree - AED & CPR
American AED/CPR Association
Miami, FL10.2022
No Degree - 1 Hour HIPPA Training
North American Learning Institute
Miami, FL10.2021
No Degree - Notary Public
Notary Public Underwriters, Inc.
Miami, FL03.2019
No Degree -
American Proficiency, Inc.
Miami, FL05.2017
No Degree - Medical Coding And Billing ICD-9 & ICD-10
Vision Training Systems
Miami, FL06.2016
No Degree - Security Guard
American Proficiency, Inc.
Miami, FL02.2012
No Degree - Microsoft Office User Specialist
Sullivan And Cogliano Training Centers
Kendale, FL07.2002
High School Diploma -
Miami Douglas McArthur North
Miami, FL06.1995
Skills
- Multi-Task customer service with excellent analytical skills which posses superb communication skills plus handle stressful situations
- Windows, Excel, Access, Quick book, Outlook, Front page and type 40 W P M
- Customer Experience
- Inventory Records
- Analytical Approach
- First Aid Certification
- Quality Assessment and Assurance
- Maintained professional role of loyalty, honesty, hardworking, reliable, outgoing, quick learner and team leader
- Production Targets
- Data Accuracy
- Driver Routing
- Customer Accounts Management
Timeline
Delivery Driver Assistant
Amazon Flex
11.2021 - Current
Delivery Driver
Postmate/UberEats Delivery
07.2021 - 12.2022
Learning Coach
Florida Cyber Charter Academy
08.2017 - Current
Security Guard Officer
CSC
01.2013 - 01.2014
Customer Service Representative
Precision Response Corporation
07.2002 - 06.2004
Administrative Office Clerk
New Bethel A.M.E. Church
07.2001 - 06.2002
Lead Inventory Specialist
Washington Inventory Service
04.1999 - 04.2000
BBA - Business Administration and Management
Strayer University
No Degree - AED & CPR
American AED/CPR Association
No Degree - 1 Hour HIPPA Training
North American Learning Institute
No Degree - Notary Public
Notary Public Underwriters, Inc.
No Degree -
American Proficiency, Inc.
No Degree - Medical Coding And Billing ICD-9 & ICD-10
Vision Training Systems
No Degree - Security Guard
American Proficiency, Inc.
No Degree - Microsoft Office User Specialist
Sullivan And Cogliano Training Centers
High School Diploma -
Miami Douglas McArthur North
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