LATISIA ROUNDTREE HEATH
Miami,FL
Summary
A dynamic administrative assistant with telemarketing/customer service skills that increase customer base
and sales. To obtain a position in a company that seeks an ambition and career conscious person who
leads and manage to meet as well exceed all goals while seeking professional growth.
Ability Summary
The ability to prioritize difficult assignments into manageable working tasks as a secretary.
Overview
33
33
years of professional experience
Work History
Hair Stylist
Home Based Business
Miami, FL
12.2003 - Current
- Handled multiple calls per day to address customer inquiries and concerns
- Led projects to identify opportunities for improvement
- Monitored company inventory to keep stock levels and databases updated
- Actively listened to customers, handled concerns quickly and escalated major issues
- Developed and maintained courteous and effective working relationships
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Learning Coach
Florida Cyber Charter Academy
Jacksonville, FL
08.2017 - Current
- Implemented individual learning plans to help students learn new skills and techniques for retention
- Assistance in maintaining and completing assignments
- Leveraged technology to accelerate learning by proving students with easy-to-access information
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills
Food Delivery Driver
Postmate
Miami, FL
11.2019 - Current
- Planned Optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Verified orders prior to completing deliveries to avoid customer complaints
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings
Delivery Driver
Amazon Flex
Miami, FL
08.2021 - Current
- Displaying exceptional customer service skills
- Completed on-time deliveries by choosing best and most efficient routes
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
Security
CSC
Miramar, FL
02.2013 - 05.2015
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Conducted regular patrols of key areas to spot and control security concerns
- Screened individuals and prevented passage of prohibited articles into restricted areas
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Reported suspicious activities and persons to law enforcement
Office Clerk / Secretary
New Bethel A.M.E. Church
Miami, FL
09.2003 - 12.2003
- Produced high-quality communications for internal and external use
- Developed correspondence letters, memos and emails
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Completed clerical tasks such as filing, copying and distributing mail
- Developed presentations and generated reports to facilitate office operations
- Prepared meeting rooms and materials and recorded important information
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Customer Service Representative
Precision Response Corporation
Miami, FL
07.2001 - 07.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recorded account information to open new customer accounts
- Processed customer adjustments to maintain financial accounts
- Answered product and service questions, suggesting other offerings to attract potential customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Inventorty Specialist
Washington Inventory Service
Tampa, FL
07.1999 - 07.2000
- Maintained and kept records of merchandise contracted with our company.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Identified issues, analyzed information and provided solutions to problems
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Collaborated with team members to achieve target results
- Conducted research, gathered information from multiple sources and presented results
Education
Some College (No Degree) - Business Administration And Management
Strayer University, Miramar, FL, US
Miramar, FL 10.2022 - Current
Security Officer Training And Certificates -
Security Office State of Florida
Miami, FL 04.2017 - 05.2017
Medical Coding and Billing ICD-9 Vision Training Systems -
Vision Training Sysytems
Miami, FL 06.2016 - 06.2016
Medical Coding and Billing ICD-10 Vision Training Systems -
Vision Training Systems
Miami, FL 06.2016 - 06.2016
Notary Public Vocational School Certificate -
Florida Notary Public Underwriters, Inc.
Miami, FL 02.2012 - 02.2012
A Firearm Safety Course Vocational School Certificate -
American Proficiency Inc.
Miami, FL 08.2011 - 08.2011
4-Hour Parent Education and Family Stabi -
American Safety Institute
Miami, FL 10.2006 - 10.2006
Microsoft Office Proficient -
Sullivan & Cogliano Training Center
Miami, FL 07.2002 - 07.2002
High School Diploma -
Miami Douglas McArthur North
Miami, FL 08.2022 - 06.1995
Skills
Multi-Task customer service with excellent analytical skills which posses superb communicationundefined
Timeline
Some College (No Degree) - Business Administration And Management
Strayer University, Miramar, FL, US
10.2022 - Current
High School Diploma -
Miami Douglas McArthur North
08.2022 - 06.1995
Delivery Driver
Amazon Flex
08.2021 - Current
Food Delivery Driver
Postmate
11.2019 - Current
Learning Coach
Florida Cyber Charter Academy
08.2017 - Current
Security Officer Training And Certificates -
Security Office State of Florida
04.2017 - 05.2017
Medical Coding and Billing ICD-9 Vision Training Systems -
Vision Training Sysytems
06.2016 - 06.2016
Medical Coding and Billing ICD-10 Vision Training Systems -
Vision Training Systems
06.2016 - 06.2016
Security
CSC
02.2013 - 05.2015
Notary Public Vocational School Certificate -
Florida Notary Public Underwriters, Inc.
02.2012 - 02.2012
A Firearm Safety Course Vocational School Certificate -
American Proficiency Inc.
08.2011 - 08.2011
4-Hour Parent Education and Family Stabi -
American Safety Institute
10.2006 - 10.2006
Hair Stylist
Home Based Business
12.2003 - Current
Office Clerk / Secretary
New Bethel A.M.E. Church
09.2003 - 12.2003
Microsoft Office Proficient -
Sullivan & Cogliano Training Center
07.2002 - 07.2002
Customer Service Representative
Precision Response Corporation
07.2001 - 07.2003
Inventorty Specialist
Washington Inventory Service
07.1999 - 07.2000
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