Summary
Overview
Work History
Education
Skills
Timeline
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LaTiya Hilton

Charlotte,NC

Summary

  • Makeup artist/ Beauty specialist
  • Front Desk Clerk
  • Hotel front desk manager
  • Daycare Assistant
  • Preschool Teacher
  • Server
  • Customer Service representative
  • Night audit
  • Overnight staff

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Spectrum
02.2024 - 01.2025
  • Retention Specialist
  • Customer service representative
  • Solving conflicts
  • Adjusting bills
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Front Desk Clerk

Best Western
01.2021 - 01.2024
  • Greeter
  • Night auditor
  • Check in
  • Book reservations
  • Breakfast attendant
  • Check out
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.

Office Assistant

Faith Mobile Homes
06.2023 - 10.2023
  • Mobile home consultant
  • Property Management
  • Property listings
  • Property viewing/property showing
  • Scheduling appointments/interviews
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

ABA Assistant

Gentle Hands
08.2020 - 05.2022
  • Fostered an inclusive classroom environment where all students could participate meaningfully in educational experiences.
  • Collected data on students'' progress, ensuring accurate and timely reporting of their achievements.
  • Managed challenging behaviors through effective implementation of behavior intervention plans.
  • Contributed to the development of functional life skills curriculum for students with developmental disabilities.

Makeup Stylist

Fashionista Bar
06.2020 - 08.2023
  • Applied makeup in accordance with clothing style.
  • Stayed current with the latest trends in cosmetics by attending industry conferences, trade shows, and training sessions to provide cutting-edge services for clients.
  • Increased client loyalty through exceptional customer service and personalized consultations.
  • Developed customized makeup plans for weddings and special events, ensuring consistent results under varied environmental conditions.

Education

Bachelor's degree - Criminal Justice

Morris College
Sumter, SC

Skills

  • Social Work
  • Security
  • Individual / Group Counseling
  • Property Management
  • Crisis Intervention
  • Night Audit
  • Case Management
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Technical support
  • Sales expertise
  • Credit adjustments

Timeline

Customer Service Representative

Spectrum
02.2024 - 01.2025

Office Assistant

Faith Mobile Homes
06.2023 - 10.2023

Front Desk Clerk

Best Western
01.2021 - 01.2024

ABA Assistant

Gentle Hands
08.2020 - 05.2022

Makeup Stylist

Fashionista Bar
06.2020 - 08.2023

Bachelor's degree - Criminal Justice

Morris College

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LaTiya Hilton