Latiya Kelley
Haughton,LA
Summary
Motivated nursing student nearing graduation with an Associate Degree in Nursing. Experienced in hands-on patient care during clinical rotations, demonstrating strong skills in communication and teamwork. Committed to fostering a supportive environment for patients while pursuing continuous professional development. Prepared to transition into a Registered Nurse role, bringing compassion and dedication to patient interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
CHRISTUS Shreveport-Bossier Health System
06.2025 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Unit Secretary
CHRISTUS Shreveport-Bossier Health System
06.2019 - 06.2021
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Collected discharge summaries from nurses or physicians before the release of patients from the facility.
Receptionist
Willis-Knighton Health System
03.2015 - 02.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Education
Associate of Science - Nursing
Bossier Parish Community College
Bossier City, LA12-2025
High School Diploma -
Minden High School
Minden, LA05-2011
Skills
- Professionalism and confidentiality
- Vital signs monitoring
- Compassionate care
- Time management
- Critical thinking
- Multitasking and prioritizing patient needs
Certification
2024/10 - The American Heart Association
Basic Life Support (BLS)
Timeline
Patient Access Representative
CHRISTUS Shreveport-Bossier Health System
06.2025 - Current
Unit Secretary
CHRISTUS Shreveport-Bossier Health System
06.2019 - 06.2021
Receptionist
Willis-Knighton Health System
03.2015 - 02.2019
Associate of Science - Nursing
Bossier Parish Community College
High School Diploma -
Minden High School