Latonda Smith
Montgomery,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Montgomery, AL
03.2024 - Current
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences.
Production Team Member
Hyundai Glovis
Montgomery, AL
06.2023 - Current
- Checking product quality
- Replinishing the bins to ensure product is assigned and ready for pickup
- Counting products to ensure proper delivery.
Customer Service Representative
Conduent
Charlotte, NC
11.2021 - 05.2023
- Provide translation services in telephone contact with applicants, beneficiaries, and supporting customer service
- Accurately assist with document enrollment requests, status changes, complaints, and grievances
- Maintain technical and program policy proficiency in the Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on full understanding of program requirements.
Customer Service Representative
Duke Energy Corporation
Montgomery, AL
08.2019 - 09.2021
- Recovering overdue payments on accounts
- Contacting debtors by phone and or by mail to assist with payments or payment arrangements on accounts
- Providing excellent customer service.
Education
Associate's degree - Human Resource Management
Virginia College Online
12.2009
High school diploma - Standard High School Diploma
Jefferson Davis High School
05.2003
Skills
- Telephone skills
- Customer service
- Policy analysis
- Accountancy
- General ledger
- Recruiting
- Microsoft office
- Translation
- Customer satisfaction
- Microsoft mail
- Communication skills
- Software troubleshooting
- Phone etiquette
- Multi-line phone systems
- Sales
- Customer service
- Clerical experience
- Telemarketing
- Windows
- Typing
- Computer skills
- Negotiation
- Microsoft Excel
- Inside sales
- Microsoft Word
- Computer literacy
- Workday
- ADP
- Kronos
- Tax experience
- Microsoft Office
- Organizational skills
- Complaint resolution
Certification
- Driver's License
- Insurance Producer License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Concentrix
03.2024 - Current
Production Team Member
Hyundai Glovis
06.2023 - Current
Customer Service Representative
Conduent
11.2021 - 05.2023
Customer Service Representative
Duke Energy Corporation
08.2019 - 09.2021
Associate's degree - Human Resource Management
Virginia College Online
High school diploma - Standard High School Diploma
Jefferson Davis High School