Latoneyay Varnado-Ragland
Colton,CA
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
4
4
years of professional experience
Work History
Intake Coordinator
The Keep Foundation
Los Angeles, CA
02.2021 - Current
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Conducted comprehensive interviews with potential clients to determine eligibility for services.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Created individualized service plans for each client based on their unique needs and goals.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
- Offered crisis intervention techniques when needed.
- Monitored client progress and updated case files accordingly.
Customer Service Representative
Pacific Lodging Supply
Ontario, CA
04.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sr Account Specialist
Max Touch Services
08.2020 - 04.2023
- Promoted to Senior Account Specialist within the first 8 months.
- Handled high volume of Inbound and outbound loan processing calls.
- Coached team members on how to improve their customer service and telephone skills.
- Created and maintained spreadsheets to compare team members progress, Worked in a collaborative environment with a team of Account Specialists in an inbound call center.
- Navigated multiple computer systems while interacting with customers.
- Obtained and verified necessary and sensitive information to process and complete loan applications.
- Fulfilled customer's needs to exceed customer experience.
- Assisted potential borrowers by effectively communicating the loan process and answering questions regarding the loan.
- Self-motivated and managed rejection by building relationships with customers,
- Worked closely with other team members and managers to meet individual, team, and department goals,
- Probed for understanding and applied effective problem-solving skills and overcome objections.
- Able to multitask while effectively communicating with customers.
Education
High School Diploma -
Eisenhower High School
Rialto05.2009
Skills
- Excellent communication and interpersonal Skills
- Strong problem solving skills
- Great customer service skills
- Self Starter
- Telephone Skills
- Multi-Line Phone Systems
- Exceptional organization and time management abilities
- Exceptional Computer Skills
- Microsoft Office
- Data Entry
- Multi-tasking
- Attention to Detail
- Support Services
Accomplishments
- Promoted to Senior Account Specialist within the first 8 months of employment.
Timeline
Customer Service Representative
Pacific Lodging Supply
04.2023 - 05.2024
Intake Coordinator
The Keep Foundation
02.2021 - Current
Sr Account Specialist
Max Touch Services
08.2020 - 04.2023
High School Diploma -
Eisenhower High School
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