Latonia Lomayestewa
Polacca ,AZ
Summary
Willing to take on any challenge or new roles. Outgoing and kind team player excited to work with people. Reliable mentor prepared to take on new role focused on developing emotional, social and life skills. Strengths include communication, activity planning and problem solving. Well-versed in working with individuals of all ages. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mentor
Hopi Substance Abuse Prevention
Kykotsmovi Village, AZ
09.2024 - Current
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Provided resources related to mental health awareness including stress management strategies.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Assisted with planning for programs providing personal, educational and social development.
Server
Hopi Traders
Keams Canyon, AZ
08.2024 - 09.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
Member Specialist
Sams Club
Flagstaff, AZ
08.2020 - 06.2023
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Maintained accurate records of member information including contact details, purchases, payment history and other relevant data.
- Assisted members with account inquiries via phone or email correspondence.
- Tracked inventory levels of supplies needed for daily operations.
- Assisted with training new staff members on procedures related to member services.
- Answered member questions about products and services.
- Processed cash and check deposits every day.
- Completed transactions for membership renewals and extensions.
- Collected deposits or payments and arranged for billing.
- Did Refunds or exchanges.
Server
Hopi Traders
Keams Canyon , AZ
06.2018 - 07.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Hostess
Hopi Cultural Center
Second Mesa, AZ
11.2016 - 05.2018
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Demonstrated strong interpersonal skills when interacting with customers.
- Handled cash payments and reconciled daily transactions accurately.
- Provided excellent customer service by addressing customer needs promptly.
- Assisted servers in bussing tables when needed during busy periods.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered telephone
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accepted payments from guests for dine-in and take-out foods.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
Education
High School Diploma -
Hopi Jr Sr High School
Keams Canyon, AZ05-2008
Skills
- Skill Development
- Client Scheduling
- Support Services
- Customer Support
- Activity Planning
- Group and Individual Meetings
Certification
- Youth First aid Mental Illness Certificate
Languages
English
Professional
Timeline
Mentor
Hopi Substance Abuse Prevention
09.2024 - Current
Server
Hopi Traders
08.2024 - 09.2024
Member Specialist
Sams Club
08.2020 - 06.2023
Server
Hopi Traders
06.2018 - 07.2020
Hostess
Hopi Cultural Center
11.2016 - 05.2018
- Youth First aid Mental Illness Certificate
High School Diploma -
Hopi Jr Sr High School
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