Latonia Rivas
Pompano Beach,FL
Summary
Property Claims Adjuster with extensive experience at Progressive Insurance, specializing in thorough claim investigation and evaluation. Demonstrated proficiency in accurately assessing property damage and maintaining effective client communication. Expertise in Xactimate streamlines claims processing, complemented by meticulous attention to detail for compliance and documentation accuracy. Dedicated to providing outstanding customer service and support throughout the claims process.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Property Claims Adjuster
Progressive Insurance Companies
08.2023 - Current
- Evaluated property claims to determine coverage and liability accurately.
- Communicated with policyholders to gather essential information and clarify details.
- Provided guidance to claimants regarding required documentation for payment processing.
- Utilized company software to manage claims workflow and documentation efficiently.
- Analyzed claim data, including photographs, estimates, and police reports, for informed decisions.
- Collaborated with contractors to assess repair costs and establish timelines.
- Reviewed documentation for accuracy and completeness in claims processing.
- Updated customers on claims status via phone or email, addressing inquiries promptly.
Licensed Multi- Product Insurance Agent
Progressive Insurance Companies
05.2022 - 08.2023
- Advised clients on insurance needs and coverage options tailored to individual requirements.
- Identified cross-selling opportunities for additional policies to enhance customer value.
- Calculated premiums and established payment methods, processed payments, and issued receipts.
Licensed Customer Care Professional
Assurant
11.2019 - 03.2022
- Provided knowledgeable service and professionalism while answering incoming calls from customers regarding coverage and benefits.
- Identified customer needs to recommend appropriate insurance products.
- Processed enrollments for travel insurance, medical coverage, and car rental insurance.
- Managed claims intake for all offered insurance products.
- Executed processing of debits and credits for insurance premiums.
Education
Bachelor of Science -
The Art Institute
Fort LauderdaleSkills
- Property damage assessment
- Xactimate and XactAnalysis proficiency
- Claim investigation and evaluation
- Insurance policy analysis
- Subrogation and salvage processes
- Attention to detail
- Documentation and reporting
- Fraud detection strategies
- Time management
- File review and compliance auditing
- Customer communication
Certification
- 6-20 Adjuster - All Lines
Accomplishments
- SIU Fraud Detection Award Recipient
Timeline
Licensed Property Claims Adjuster
Progressive Insurance Companies
08.2023 - Current
Licensed Multi- Product Insurance Agent
Progressive Insurance Companies
05.2022 - 08.2023
Licensed Customer Care Professional
Assurant
11.2019 - 03.2022
Bachelor of Science -
The Art Institute
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